Patient Services Associate II
1 week ago
The Patient Services Associate II is the first point of contact for patients, physicians, and vendors, providing exceptional customer service and communication. This role involves handling phone calls, messages, and scheduling appointments, as well as performing various administrative tasks such as collecting demographics and insurance information, verifying health plan eligibility, and updating electronic practice management systems.
Responsibilities
* Provide exceptional customer service to patients, physicians, and vendors via phone and in-person
* Handle phone calls, messages, and scheduling appointments
* Collect and update demographics and insurance information
* Verify health plan eligibility
* Update electronic practice management systems
* Perform various administrative tasks as needed
Requirements
* 1 year experience as a Patient Services Associate I or equivalent
* Familiarity with electronic practice management systems
* Medical terminology competency completion or equivalent experience
* Proficient in GE with completed competency
* Excellent interpersonal, organizational, and customer service skills
* Keyboarding skills and ability to utilize computer equipment and software
What We Offer
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and supportive work environment
About Us
Dignity Health's Pacific Central Coast Health Centers is a non-profit community clinic organization with over 40 health centers located along the Central Coast. We are committed to providing excellent patient care and service, and we strive to develop cohesive teams where all levels of employees can work together.
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