Logistics Coordinator

7 days ago

Tonawanda, New York, United States Casella Waste Systems Full time
Job Overview

We are seeking an experienced Logistics Coordinator to join our team at Casella Waste Systems. As a key member of our operations team, you will be responsible for dispatching drivers, coordinating routes, and ensuring seamless customer service.

Key Responsibilities:

  • Dispatch drivers to calls as received, using customer needs, driver locations, and daily factors to balance cost and customer satisfaction.
  • Assign routes and services to drivers, managing and determining route actions and ensuring route completion.
  • Handle incoming calls and emails from customer service and sales departments, managing requests for pick-up or delivery on container movements.
  • Initiate communication with customers while drivers are on-site, resolving issues delaying service and updating Customer Care on any delays.

Requirements:

  • High school diploma or equivalent required; previous dispatch experience preferred.
  • Excellent multi-tasking skills, attention to detail, and strong communication abilities.
  • Able to work in a fast-paced environment, prioritize tasks, and maintain a high level of productivity.

Benefits:

  • Competitive salary range: $44,000 - $50,000 per year.
  • Medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Flexible spending accounts and discounted stock program.

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