Customer Experience Champion

1 week ago


Delaware, Ohio, United States Consolidated Cooperative Full time

Are you a passionate advocate for exceptional customer service?

About the Role

We are seeking a dedicated Customer Experience Champion to join our team at Consolidated Cooperative, a nonprofit, member-owned and controlled organization serving the needs of nearly 19,000 members in eight counties of north central Ohio.

Your primary responsibility will be to provide top-notch support to our customers, ensuring their needs are met and exceeded. As a trusted resource, you will act as a liaison between our members and the company, addressing concerns, and resolving issues efficiently.

In this role, you will be at the forefront of delivering outstanding customer experiences, whether it's through phone calls, emails, or in-person interactions. You will become well-versed in our industry, products, and services (electric, telecommunications, natural gas, and propane) and will be an expert at providing guidance and resolutions to our customers.

As a champion of customer experience, your daily tasks will vary, ensuring that no two days are exactly alike. You will have the opportunity to engage with people regularly in a collaborative and supportive work environment, where you will assist our customers, support the community, and collaborate with your colleagues.

To succeed in this role, you must possess excellent communication, problem-solving, and interpersonal skills. You should be able to effectively communicate complex information to customers, empathize with their concerns, and offer solutions that meet their needs.

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus a comprehensive benefits package, including paid time off, health insurance, and retirement savings plans. If you are passionate about delivering exceptional customer experiences and are looking for a rewarding career, we encourage you to apply today



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