Patient Services Representative

5 days ago


Berkeley, California, United States LifeLong Medical Care Full time
Job Title: Patient Services Representative

LifeLong Medical Care is seeking a highly skilled and compassionate Patient Services Representative to join our team in Berkeley. As a key member of our Call Center team, you will play a vital role in providing exceptional patient care and support to our patients, their caregivers, and other healthcare entities.

Responsibilities:
  • Answer incoming calls and respond to patient inquiries in a timely and professional manner.
  • Register patients and schedule appointments, ensuring accurate and up-to-date information in our Electronic Health Record (EHR) system.
  • Triage calls based on established procedures, including urgent medical calls, and page health center staff as needed.
  • Screen new patients over the phone for eligibility and register them as appropriate.
  • Maintain effective written and verbal communication, including clear and concise documentation in patients' EHRs.
  • Assist with training and onboarding of new Patient Services Representatives.
Requirements:
  • One year of multi-line telephone experience and/or one year of experience as a medical receptionist with scheduling and telephone experience.
  • High school diploma/GED.
  • Demonstrated computer skills with standard office software (MS Office) and typing speed of at least 30 WPM.
  • Ability to read and comprehend instructions, procedures, emails, and memos.
  • Knowledge of basic medical terminology.
Preferred Qualifications:
  • At least one year of experience in a healthcare setting, including experience in private practice or a Community Health Center.
  • Bilingual English/Spanish highly preferred.

LifeLong Medical Care is an equal opportunity employer and welcomes applications from diverse candidates.



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