Veterinary Customer Service Representative
4 weeks ago
Modern Animal is a company dedicated to improving the lives of animals and their human companions. We strive to create a better world for all who love animals.
Job DescriptionWe are seeking a skilled Veterinary Customer Service Representative to join our team. As a Host, you will be the first point of contact for our clients and will work closely with our veterinary team to deliver exceptional experiences.
Key Responsibilities- Facilitate member appointments and work closely with technology
- Act as a liaison between our in-clinic team and clients
- Ensure clinic cleanliness and stay active, including moving and lifting packages of varying weight
- Partner with our marketing team to implement local marketing efforts
- Represent Modern Animal at community events and serve as a brand ambassador
- Identify local marketing opportunities to drive regional membership growth
- Embody the Modern Animal cultural vision by promoting work-life balance, self-compassion, and a blame-free work environment
- Exceptional verbal and written communication skills
- Passion for customer service and a strong work ethic
- Adaptability, open-mindedness, and a team player mentality
- Ability to anticipate the needs of veterinarians and paraprofessionals
- Willingness to grow and adapt, and a willingness to embrace change
- Excellent medical, vision, and dental coverage
- 401k savings plan with a company match
- Flexible time off and paid parental leave
- Free membership to Modern Animal for your pets and discounts on extra services
- Continuing education allowance and uniform allowance
- Access to behavioral and mental health services through Ginger
We believe in creating an equitable and inclusive work environment and strive to foster a diverse and empowered team. We're not looking for candidates who are 'culture fits' but rather those who can expand our culture and challenge business as usual.
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