Veterinary Customer Service Representative

4 weeks ago


Berkeley, California, United States Modern Animal Full time
About Modern Animal

Modern Animal is a company dedicated to improving the lives of animals and their human companions. We strive to create a better world for all who love animals.

Job Description

We are seeking a skilled Veterinary Customer Service Representative to join our team. As a Host, you will be the first point of contact for our clients and will work closely with our veterinary team to deliver exceptional experiences.

Key Responsibilities
  • Facilitate member appointments and work closely with technology
  • Act as a liaison between our in-clinic team and clients
  • Ensure clinic cleanliness and stay active, including moving and lifting packages of varying weight
  • Partner with our marketing team to implement local marketing efforts
  • Represent Modern Animal at community events and serve as a brand ambassador
  • Identify local marketing opportunities to drive regional membership growth
  • Embody the Modern Animal cultural vision by promoting work-life balance, self-compassion, and a blame-free work environment
Requirements
  • Exceptional verbal and written communication skills
  • Passion for customer service and a strong work ethic
  • Adaptability, open-mindedness, and a team player mentality
  • Ability to anticipate the needs of veterinarians and paraprofessionals
  • Willingness to grow and adapt, and a willingness to embrace change
What We Offer
  • Excellent medical, vision, and dental coverage
  • 401k savings plan with a company match
  • Flexible time off and paid parental leave
  • Free membership to Modern Animal for your pets and discounts on extra services
  • Continuing education allowance and uniform allowance
  • Access to behavioral and mental health services through Ginger

We believe in creating an equitable and inclusive work environment and strive to foster a diverse and empowered team. We're not looking for candidates who are 'culture fits' but rather those who can expand our culture and challenge business as usual.



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