Commercial HVAC Service Technician

5 days ago

Nashville, Tennessee, United States Hiller Plumbing Full time
About the Role

Hiller Plumbing is seeking a highly skilled Commercial HVAC Service Technician to join our team. As a Commercial HVAC Service Technician, you will be responsible for providing top-notch service to our commercial clients, ensuring their HVAC systems are running efficiently and effectively.

Key Responsibilities
  • Create a positive customer experience by completing services correctly the first time, with quality and care, to avoid refunds and recalls.
  • Present professionally to customers in actions, communication, language, and by wearing a clean Company uniform.
  • Consistently provide accurate pricing and communicate effectively with customers.
  • Mentor and develop apprentices under your care to achieve desired performance metrics.
  • Perform thorough and accurate HVAC inspections, including Health & Safety Checklists, and communicate findings to customers in a written option sheet.
  • Properly use down tags and understand when to issue a Lock Out / Tag Out tag and required follow-up steps.
  • Prepare detailed finding reports with pictures to discuss with customers.
  • Present repair options to customers, including cost, using the options sheet.
  • Complete all required documentation on services and collect, record, and deliver fees to designated office administration.
  • Responsible for contacting dispatch to disposition recall and warranty jobs to ensure they are recorded correctly.
  • Facilitate orders for all parts required for appointments and ensure preparedness for the day of service.
  • Process warranty parts and paperwork as the job is completed, and follow up to verify the warranty processed.
  • Record all material used or consumed on the job for job costing and replenishing.
  • Work with manager / dispatch to schedule a follow-up appointment with the customer when the work is not completed during the initial appointment.
  • Transport materials and tools to the job site and provide proper accounting of assigned tools.
  • Keep trucks clean, stocked, and accurately inventoried.
  • Protect customers' homes from damage while working and leave customers' homes cleaner than when arrived.
  • Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
  • Inform a team lead or manager when the customer does not have HVAC service before leaving the job.
  • Communicate the benefits of Club Memberships.
  • Manage to performance metrics scorecard.
  • Report safety issues to team leader or manager.
  • Perform other duties as assigned.
Requirements
  • A High School diploma or general education degree (GED).
  • A minimum of 2-Years experience preferred but not required in commercial service, troubleshooting, and correcting diverse commercial HVAC service issues.
  • Environmental Protection Agency (EPA) 608 Certification.
  • A valid driver's license and approval to drive by Company's insurance carrier.
  • Excellent customer service skills with a desire to exceed customer expectations.
  • Must be highly organized with good attention to detail and follow through.
  • Possess good analytical skills and attention to detail with the ability to read and interpret blueprints, plans, and manuals.
  • Proficient in using a computer, tablet, smartphone, read maps, and Global Positioning System (GPS).
  • Team player working in a team environment.
Physical Requirements
  • Must be able to work both indoor / outdoor conditions where the elements and temperatures vary from comfortable to extreme heat to extreme cold and dry to rain to snow at least 70% of the time.
  • Climb ladders and steep stairs.
  • The majority of time is spent standing, stooping, bending, crouching, kneeling, sitting, and reaching.
  • Often works in tight spaces such as attics and/or crawlspaces.
  • Must be able to lift 50 pounds with the ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices).
  • Occasionally work from heights 15 feet or higher above ground.
  • Carry a 24-foot extension ladder alone and/or a 40-foot extension ladder with a fellow co-worker on most jobs.
  • Have good visual acuity.
Position Specific Standards
  • Maintain confidentiality on all private, sensitive, and proprietary Company issues and concerns.
  • Always maintain a professional image by wearing company-approved apparel.
  • Always maintain a professional and courteous demeanor with customers and associates.
  • Abide by all Company standards of performance, ethics, and integrity.
  • Follow all safety protocols, policies, and procedures to protect the technicians and support personnel.
  • Proactively address and resolve business issues and concerns with personnel and/or the Customer.
  • Stay abreast of new and existing Company services, systems, policies, procedures, and processes.
  • Willing to continue training for personal growth.

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