Loan Servicing Professional

4 days ago


Lansing, Michigan, United States Cinnaire Full time
Job Summary:

The Loan Servicing Specialist plays a critical role in onboarding and servicing affordable housing and community facility loans through a loan servicing software system. This position requires strong technical skills, attention to detail, and excellent communication skills to provide technical assistance and support to internal and external customers.

Key Responsibilities:
  1. Loan Data Management: Enter loans into loan servicing software, ensuring the accuracy of loan data.
  2. Loan Amortization: Create loan amortization schedules in the loan servicing system post-closing.
  3. Loan Transactions: Perform a variety of loan transactions, including posting payments, preparing and posting payoffs, calculating and posting escrow transactions, processing loan disbursements, and completing miscellaneous transfers.
  4. Payment Oversight: Oversee and manage payment requests related to property tax, insurance, and repair and replacement reserves for the loan portfolio.
  5. Customer Communication: Serve as the initial point person for communications with borrowers, preparing direct billing, responding to incoming requests, and creating and disbursing annual loan documentation.
  6. Financial Reporting: Perform monthly balance transfers of commercial lending products to the finance department.
  7. Technical Support: Serve as the back-up internal expert for the organization's loan servicing software, troubleshooting and resolving issues that arise across loan portfolios.
Requirements:
  • Education: Bachelor's degree preferred.
  • Experience: One year of loan servicing experience required.
  • Skills: Commercial and/or residential real estate lending experience preferred. Knowledge of affordable housing and community development desired but not required.
Competencies:
  • Customer Focus: Stays ahead of customer needs and uses insight to develop new and/or modify client services.
  • Diversity Awareness: Identifies the benefits and advantages of harnessing the collective insights from various individuals in the organization.
  • Perseverance: Accepts uncertainty by remaining focused and engaged on assignments. Looks for plausible solutions to difficult problems.
  • Self-Development: Operates with the mindset to pursue continuous improvement. Embraces career development, learns, and updates skills.

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