Shop Operations Manager
3 days ago
Siddons Martin Emergency Group, LLC is seeking a highly skilled and experienced Shop Foreman to join our team. As a Shop Foreman, you will be responsible for overseeing the daily operations of our shop, ensuring that all tasks are completed efficiently and effectively.
Key Responsibilities- Enforce company policies and procedures as defined in the SMEG Company Handbook and Pierce Manufacturing operations manual.
- Interact with entire service staff to ensure seamless communication and collaboration.
- Maintain clean and safe work areas and tool storage, both personal and company owned.
- Assign work orders and labor operations to Shop Technicians.
- Enforce process of labor time clock usage by Shop Technicians.
- Assist Shop Technicians in performing proper and accurate vehicle diagnosis, services, and repairs.
- Assist Shop Technicians in providing Assistant Manager(s) with accurate estimated labor times and complete parts needed lists.
- Direct contact with Pierce Tech Support to initiate and complete technical tickets for warranty repairs.
- Participate in quality check process with Shop Technicians and Assistant Manager(s) prior to vehicle release.
- Understanding of productivity goals and review for areas in need of improvement.
- Follow company processes and procedures as defined in the SMEG operations manual.
- Participate in morning meetings with service staff to plan the day.
- Maintain accurate, timely, and legible company-designed reports and paperwork.
- Notice and report potential problem areas to management before they arise.
- Maintain a successful working relationship with Pierce Manufacturing personnel.
- High school diploma or equivalent.
- 5+ years of experience in an automotive service-related industry.
- Experience within the Fire and Emergency related industry.
- Must hold and maintain both EVT Master Tech and Pierce Master Technician status or obtain within one (1) year of hire/transfer.
- Proven track record of success.
- Excellent communication skills, both verbal and written.
- Exceptional organizational methods (work area, safety, tool, and equipment organization).
- Possess exceptional leadership and motivational skills.
- Dedication to customer service and business success.
- Ability to engage in and maintain positive relationships with employees and customers.
- Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word, and Excel programs, as well as any company-provided software.
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