Shop Operations Manager

3 days ago


Brookshire, Texas, United States Siddons Martin Emergency Group, LLC Full time
Job Summary

Siddons Martin Emergency Group, LLC is seeking a highly skilled and experienced Shop Foreman to join our team. As a Shop Foreman, you will be responsible for overseeing the daily operations of our shop, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities
  • Enforce company policies and procedures as defined in the SMEG Company Handbook and Pierce Manufacturing operations manual.
  • Interact with entire service staff to ensure seamless communication and collaboration.
  • Maintain clean and safe work areas and tool storage, both personal and company owned.
  • Assign work orders and labor operations to Shop Technicians.
  • Enforce process of labor time clock usage by Shop Technicians.
  • Assist Shop Technicians in performing proper and accurate vehicle diagnosis, services, and repairs.
  • Assist Shop Technicians in providing Assistant Manager(s) with accurate estimated labor times and complete parts needed lists.
  • Direct contact with Pierce Tech Support to initiate and complete technical tickets for warranty repairs.
  • Participate in quality check process with Shop Technicians and Assistant Manager(s) prior to vehicle release.
  • Understanding of productivity goals and review for areas in need of improvement.
  • Follow company processes and procedures as defined in the SMEG operations manual.
  • Participate in morning meetings with service staff to plan the day.
  • Maintain accurate, timely, and legible company-designed reports and paperwork.
  • Notice and report potential problem areas to management before they arise.
  • Maintain a successful working relationship with Pierce Manufacturing personnel.
Requirements
  • High school diploma or equivalent.
  • 5+ years of experience in an automotive service-related industry.
  • Experience within the Fire and Emergency related industry.
  • Must hold and maintain both EVT Master Tech and Pierce Master Technician status or obtain within one (1) year of hire/transfer.
  • Proven track record of success.
  • Excellent communication skills, both verbal and written.
  • Exceptional organizational methods (work area, safety, tool, and equipment organization).
  • Possess exceptional leadership and motivational skills.
  • Dedication to customer service and business success.
  • Ability to engage in and maintain positive relationships with employees and customers.
  • Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word, and Excel programs, as well as any company-provided software.

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