Aviation Customer Service Representative

1 month ago


Denver, Colorado, United States City and County of Denver Full time
About Our Job

We are seeking a highly motivated and customer-focused individual to join our team as an Aviation Customer Service Agent in International Arrivals. As a key member of our team, you will be responsible for delivering exceptional service to customers traveling through our airport, specifically those arriving from international destinations.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience, ranging from $25 to $29 per hour. We also provide a comprehensive benefits package, including medical, dental, and vision insurance, a pension plan, and 457(b) retirement plan. Additionally, you will have access to paid time off, 12 paid holidays, and a yearly merit increase.

Key Responsibilities

As an Aviation Customer Service Agent, you will be responsible for:

  • Assisting customers as they pass through the Federal Inspection Service (FIS) facility by managing various queue lines and ensuring customers have the necessary documentation needed for the customs process.
  • Providing meet & assist/concierge services to guests of the airport, groups, and passengers needing a little extra care as they travel.
  • Assisting at airport Information Booths and strategic locations throughout DEN to assist customers with wayfinding, etc.
Requirements

To be successful in this role, you will need:

  • Five (5) years of customer service experience working in an airline, airport, service, hotel, or hospitality industry.
  • Professional-level experience in using Microsoft Outlook or Microsoft Word.
  • Strong oral communication skills.
  • Bilingual - German, Spanish, French, or Mandarin a plus.
Availability Requirements

This position requires schedule flexibility, with the ability to work evenings, weekends, and holidays. You will need to be available to work a seniority-based shift bid, with hours of availability from 6:00 AM to 11:00 PM. Additionally, you may be required to work extended hours or shifts during weather conditions or emergency crises.



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