Customer Service Ambassador

2 weeks ago


Village of Clarkston MI USA, United States Bowman Chevrolet, Inc. Full time

Customer Service Ambassador

We are seeking a highly motivated and customer-focused individual to join our Business Development Team at Bowman Chevrolet, Inc. As a Customer Service Ambassador, you will be the link between our customers and their future vehicles.

Key Responsibilities

  • Answer customer calls and establish follow-up appointments
  • Respond to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates
  • Provide customers with initial product information and direct them to dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team and process development sessions
  • Utilize CRM tracking system daily

What We Offer

  • Medical and dental benefits
  • 401K plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid training
  • Employee vehicle purchase plans
  • Family-owned and operated
  • Health and wellness
  • Flexible work schedule
  • Discounts on products and services

Qualifications

  • At least one previous role in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Strong computer skills
  • Willing to submit to a pre-employment background check and drug screen

About Us

Bowman Chevrolet, Inc. is a family-owned and operated dealership dedicated to providing exceptional customer service and a unique dealership experience.



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