Service Manager

4 weeks ago


Queens, New York, United States Koeppel Hyundai Full time

About the Role

Koeppel Hyundai is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for overseeing service orders and ensuring that customers receive prompt, courteous, and effective service.

Key Responsibilities

  • Oversee service orders and flow of Drive Lane
  • Take ownership of the customer's experience by carrying out additional assignments
  • Provide concierge support for owner inquiries
  • Distribute work between technicians efficiently
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Assist in diagnosing vehicle problems; order parts and tools as necessary
  • Oversee administration of warranty claims as well as training and supervising of service department

Requirements

  • Must have CDK experience
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision

About Koeppel Hyundai

Koeppel Hyundai is a family-owned and operated dealership that values its employees and customers. We offer a comprehensive benefits package, competitive compensation plans, and opportunities for growth and development.


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