Service Manager
4 weeks ago
About the Role
Koeppel Hyundai is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for overseeing service orders and ensuring that customers receive prompt, courteous, and effective service.
Key Responsibilities
- Oversee service orders and flow of Drive Lane
- Take ownership of the customer's experience by carrying out additional assignments
- Provide concierge support for owner inquiries
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
Requirements
- Must have CDK experience
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
About Koeppel Hyundai
Koeppel Hyundai is a family-owned and operated dealership that values its employees and customers. We offer a comprehensive benefits package, competitive compensation plans, and opportunities for growth and development.
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