Senior Enterprise Service Desk Specialist
4 weeks ago
Job Summary
As a Senior Enterprise Service Desk Specialist at Kaztronix, you will be responsible for conducting operations in support of the Enterprise Service Desk. This includes executing scripts, answering calls, troubleshooting, resolving, and/or escalating technical issues. You will also be responsible for opening and closing tickets, correlating events and incidents for the management of Information Technology (IT) Services.
Requirements
Experience in IT customer service, including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage. Experience meeting service level goals and targets. Must possess a certification in a process-based platform, including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc.
Equal Opportunity Employer
Kaztronix is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, veteran status or any other consideration made unlawful by federal, state or local laws. In addition, all human resource actions in such areas as compensation, employee benefits, transfers, layoffs, training and development are to be administered objectively, without regard to race, color, religion, age, sex, national origin, disability, veteran status or any other consideration made unlawful by federal, state or local laws.
Application Information
By applying to the position, you acknowledge that your information will be used by Kaztronix in processing your application.
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