Customer Care Agent
2 weeks ago
Join a Leading Company in Customer Service
If you are seeking a reliable organization that values a professional atmosphere and fosters your career in Customer Service, consider this opportunity. You will be integrated into a collaborative team environment that emphasizes learning and personal development. Your efforts will significantly impact the company's reputation and overall success.
- Incentives
- Exceptional Work Environment
- Full-Time Schedules Available
- Professionally Designed Office Space
- Parking Facilities
- Business Casual Dress Code
- Engagement Activities
- Weekly Compensation
- Temporary to Permanent Opportunities
- Overnight Shifts Available
Compensation: $17.5 - $18.28 per hour
Shift: First
Work Hours: 8 AM - 4 PM
Education Requirement: High School Diploma
Key Responsibilities:
- Manage incoming calls and deliver outstanding customer service in accordance with established guidelines and standards.
- Handle emergency calls, stolen vehicle reports, and road assistance inquiries.
- Provide accurate information and guidance to customers regarding vehicle programs and services.
- Build and maintain customer relationships that support business goals and enhance customer loyalty.
- Investigate and resolve customer inquiries and issues to ensure satisfaction and retention.
- Fluency in Spanish and English is required.
Essential Functions:
- Work in a smoke-free environment.
- Availability to work weekends.
Required Skills:
- Minimum of 6 months experience in a Call Center environment.
- Minimum of 6 months experience in Customer Service.
- Strong active listening skills.
- Attention to detail.
- Proficient computer skills.
- Fluency in Spanish.
- Telephone etiquette.
- Interpersonal sensitivity and empathy.
- Basic typing and software skills.
Qualifications:
- At least 1 year of relevant experience.
- Entry-level position.
Randstad is a global leader in connecting talented individuals with reputable companies. Our dedicated agents will attentively assess your employment needs and strive to align your skills and qualifications with the ideal job and organization. Whether you are in search of temporary, temp-to-perm, or permanent roles, Randstad is committed to working diligently on your behalf.
Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace and welcome applicants from all backgrounds.
Benefits: A comprehensive benefits package is available, including health coverage, an incentive and recognition program, and 401K contributions, all based on eligibility.
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