Clinical Support Specialist

4 weeks ago

Skokie, Illinois, United States Rogers Behavioral Health Full time
Job Summary

The Clinic Assistant plays a vital role in the smooth operation of our clinic, providing exceptional support to our patients, families, and healthcare providers. This dynamic individual will be responsible for a variety of administrative tasks, including receptionist and billing duties, patient coordination, and confidentiality maintenance.

Key Responsibilities
  • Provide exceptional customer service to patients, families, and healthcare providers
  • Coordinate patient information and maintain confidentiality of patient files
  • Perform departmental clerical and receptionist functions timely and accurately
  • Communicate messages to others timely and accurately
  • Answer telephones in a courteous manner within three (3) rings, and direct calls appropriately
  • Greet and screen visitors and assist in meeting requests for information
  • Type general messages for the department
  • Make appointments for the unit
  • File documents in the unit manuals and resource areas
  • Copy documents for unit staff
  • Sort and distribute mail
  • Maintain the filing system and ensure that needed forms are readily available
  • Perform departmental billing functions timely and accurately
  • Produce complete and accurate claims
  • Prepare the Hospital deposit worksheet, the bank deposit ticket, and scanning all checks
  • Balance accounts receivable and prepare deposit reconciliations
  • Prepare professional, all-inclusive fee bills for submission to Accounts Payable
  • Prepare vendor bills for submission to providers
  • Post payment denials of insurance Explanation of Benefits into the billing system
  • Type and log hospital and physician payments into Excel spreadsheet
  • Assist with producing and mailing monthly statements
  • Maintain medical records in a functional, detailed, and accurate manner
  • Review all active medical records for filing needs, correct placement of forms, and new orders to be transcribed
  • File laboratory and other diagnostic reports in an accurate and timely manner
  • Maintain appropriate supplies for the unit and enter charges for patient-specific supplies and treatments
  • Sign out and distribute supplies in a fiscally prudent manner
  • Anticipate and arrange for department supplies to avoid interruptions in patient care or complaints from caregivers
  • Place weekly food orders
  • Facilitate communication and assist in providing information to patients, families, visitors, and health care providers
  • Report relevant information to the manager, appropriate health care provider or department
  • Prioritize tasks and demonstrate ability to organize workload
  • Respond to requests from physicians, patients, families, visitors, and health care providers. Take appropriate action
  • Respond to codes and crisis situations as needed, under the direction of clinical staff
  • Assist with patients at arrival and departure times under the direction of clinical staff
  • Participate in Hospital committees, meetings, and team projects
  • Demonstrate punctuality and preparedness
  • Actively participate in discussions; be prepared to discuss agenda topics
  • Contribute in a positive, solution-focused manner
  • Share results of committee work at unit meetings and/or in other venues
  • Facilitate intra-department communication and oversee patient care and safety
  • Promote a team environment by example and by participating in workload completion, when necessary
  • Interact with employees, physicians, and the public in a sensitive, positive manner
  • Understand and use the Human Resources policies and procedures manual
  • Serve as a positive customer-service role model by greeting all that approach for assistance
  • Attend department meetings, participate in communication, contribute to problem resolution, and take minutes, when needed
  • Facilitate accurate exchange of information
  • Help with system and other changes in a timely fashion
  • Contribute to refining systems for direct feedback to unit staff, communication book, interdisciplinary report, memos, and memo boards
  • Identify problems and/or potential problem areas and work cooperatively with other departments to resolve system problems
  • Attend and participate in Hospital activities
  • Demonstrate responsibility and initiative by attending all mandatory in-services
  • Participate in fire drills, evacuations, and emergency codes when circumstances exist
  • Perform duties as directed by the day treatment manager
  • Use computers and software to complete job responsibilities requiring written documents
  • Know and use standard office software platforms and electronic medical records system
  • Assist the manager and department staff by preparing documents and minutes
  • Additional Job Description:
  • Education/Training Requirements:
  • Eighteen (18) years of age, or older
  • High school diploma required
  • Graduate of a two-year medical billing/coding program is strongly preferred
  • Proficiency with electronic health record software is required; Cerner is preferred
  • Previous experience working in a psychiatric setting is preferred
  • Valid driver's license: will be required to have driving record approved by Rogers Memorial Hospital's insurance carrier
  • Basic knowledge of equipment utilized to perform clerical duties
  • American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required
  • Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required
  • Pay Transparency Requirements:
  • Compensation for Clinic Assistant is between $17.24/hr to $24.82/hr
  • and placement in the range will vary based on years of experience and education
  • With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
  • Health, dental, and vision insurance coverage for you and your family
  • 401(k) retirement plan
  • Employee share program
  • Life/disability insurance
  • Flex spending accounts
  • Tuition reimbursement
  • Health and wellness program
  • Employee assistance program (EAP)
  • Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health.
  • To link to the Machine-Readable Files, please visit
  • Transparency in Coverage (uhc.com)

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