Equipment Specialist
6 days ago
About Stiles
Stiles is a leading manufacturer of machinery and equipment for various industries, including aerospace, transportation, and alternative energy. With a strong presence in the market, we offer a range of products and services to our customers.
Job Summary
We are seeking a highly skilled Field Service Representative to join our team. As a Field Service Representative, you will be responsible for installing, troubleshooting, and maintaining our equipment at customer sites. You will work closely with our customers to understand their needs and provide solutions to ensure their equipment is running efficiently.
Key Responsibilities
- Perform installation, start-up services, and operation instruction on all equipment represented by the company.
- Provide prompt follow-up reports on work performed, problems encountered, and customer concerns.
- Recommend improvements pertaining to the operation and reliability of our products, when appropriate.
- Form positive relationships with customers and their employees and serve as adjunct support in resolving equipment problems through recommendations and troubleshooting.
- Assist in training customers and other Field Service Representatives in the use, operation, adjustments, and proper maintenance procedures for our equipment.
- Maintain demo equipment and ensure proper operation; assist in customer presentation and demonstration, as needed.
- Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers.
What We Offer
- Competitive pay with incremental sign-on bonuses
- Attractive benefits package with health, dental, vision, and life insurance, plus PTO and retirement options
- Opportunities for on-the-job training, advancement, and earned accreditations
- An average of four days of regional travel, with overtime and mileage reimbursement.
Requirements
- Valid driver's license
- Flexible schedule with ability to travel regularly
- Two years of electronic technical school or equivalent experience, or willingness to learn
- Associates Degree preferred
- Completion of Field Service training program or prior experience in N/C or P/C service/maintenance or maintenance/operation experience
Additional Requirements
If you are currently an employee of a Stiles Machinery customer or dealer, we need written approval from senior management of your current employer before continuing the application process.
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