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ERP Solutions Administrator

2 months ago

Birmingham, Alabama, United States Centro, Inc. Full time
Job Overview

Position Summary:

Centro, Inc. is seeking a skilled ERP Solutions Administrator to oversee the configuration, development, enhancements, and ongoing implementation of our on-premises ERP system, Infor Distribution SXe, WebUI. This role will report directly to the COO and will be responsible for maintaining Infor Distribution SXe (ERP), Tour de Force (CRM), and other related third-party business applications for internal stakeholders. Key responsibilities will include supporting end-user inquiries and providing training for tasks such as searching, quoting, order entry, purchasing, warehousing, accounts receivable, accounts payable processes, data analytics, report generation, scripting, web-flow, KPIs, dashboards, and ensuring appropriate system access for user roles.

Key Responsibilities:

  • Ensure the operational functionality of Infor Distribution SX.e and Tour de Force on a daily basis.
  • Maintain current knowledge of Infor Distribution SX.e and Tour de Force functionalities, features, and tools.
  • Lead the migration project from Infor SX.e on-premises to Infor CSD (cloud) scheduled for 2025.
  • Collaborate with IT and third-party consultants to troubleshoot and resolve software, reporting, and user issues.
  • Coordinate routine system maintenance with IT, including server reboots and software updates.
  • Design, test, and deploy both standard and custom reports for Infor Distribution SX.e and Tour de Force, providing recommendations based on findings.
  • Maintain connections with third-party software linked to Infor Distribution SX.e and Tour de Force, including eCommerce platforms, Avalara, CenPos, and Power BI.
  • Engage in discussions to define and improve processes related to pricing, purchasing, order entry, shipping & receiving, and accounting roles.
  • Ensure the test environments for Infor Distribution SX.e and Tour de Force are functional and populated with relevant data.
  • Set up new users and adjust security permissions for existing users.
  • Provide ongoing training and support to users of Infor Distribution SX.e and Tour de Force, which may involve occasional travel to remote branches.
  • Manage projects related to system modifications and new implementations.
  • Collaborate with team members and stakeholders on data cleanup and system setup for acquisitions, additional warehouses, and profit centers.
  • Participate in industry discussions and conferences to stay updated on the latest developments in Infor Distribution SX.e.
  • Maintain all forms and templates, including necessary updates and changes.
  • Execute background system changes, corrections, and updates as required.
  • Complete additional projects as assigned by the President and COO.

Knowledge and Skills Required:

  • Strong understanding of computer hardware and software.
  • Experience in software or technology project management or team leadership.
  • Familiarity with helpdesk or IT issue tracking systems.

Education and Experience:

  • Proven experience with Infor Distribution SX.e or CSD as an administrator or developer in a business context. This is a mandatory requirement.
  • Experience with Tour de Force (White Cup) as an administrator, integrator, or developer is preferred.
  • A bachelor's degree in a relevant field (MIS, IT, or Computer Science) is preferred, or a combination of education and experience.
  • Experience in an industrial distribution environment is preferred.
  • Familiarity with Infor Reporting, Homepages, Mingle, and ION is preferred.
  • Comprehensive understanding of database and web technologies such as SQL, Progress, HTML, and JavaScript.
  • Administrator-level knowledge of roles, permissions, custom objects, scripting, workflows, reports, and dashboards.
  • Strong data analytics, reporting, and database skills.
  • Advanced proficiency in data analysis using Excel (v-lookup, pivot tables, index matching, etc.).
  • Solid understanding of business processes and requirements.
  • Experience in project management, system implementation, and system integration is preferred.
  • Excellent problem-solving abilities.
  • Strong written and verbal communication skills.
  • Ability to work independently with minimal supervision.
  • Ability to collaborate effectively with eCommerce, sales, operations, accounting, and IT departments.

Working Conditions:

This position offers flexibility to be performed remotely or onsite at various facilities. Occasional overnight travel and after-hours work may be necessary.