Arts and Culture Customer Service Specialist

6 days ago


Raleigh, North Carolina, United States Scottsdale Arts Full time
About the Role

We are seeking a highly skilled and passionate individual to join our team as a Ticketing and Sales Representative. As a key member of our Box Office and Admissions team, you will be responsible for providing exceptional customer service to our patrons, handling ticket sales, and facilitating a seamless experience for our guests.

Key Responsibilities
  • Provide top-notch service to all guests, adhering to our high standards of service and actively seeking opportunities to improve service standards.
  • Field inbound calls from the public regarding performances, events, exhibitions, memberships, and donations, actively listening to the needs of our guests and working to provide the service they need in an enthusiastic and professional manner.
  • Process ticket sales, membership sales, and donations by phone and in-person.
  • Make outbound calls to disseminate information, sell tickets, sell memberships, gather information, secure donations, and respond to guest inquiries.
  • Develop a working knowledge of Scottsdale Arts, our programming, and the details of individual events, including dates, times, prices, genres, and locations.
  • Develop a working knowledge of ticketing practices for single-ticket sales, subscription sales, group sales, and museum admissions.
  • Resolve escalated customer service issues when possible and refer issues to a supervisor when not possible.
  • Complete clerical tasks as assigned, including printing and organizing Will-Call tickets, cleaning the database, researching specific topics online, printing and mailing Mail tickets, and assisting in keeping the Box Office and Admissions Desk clean and well organized.
  • Process payments with care, precision, and meticulous attention to ensuring the security of guest information.
  • Work performances and events as assigned, representing Scottsdale Arts with enthusiastic and professional behavior.
Requirements
  • A strong background in the arts and a passion for art and its ability to enrich our community and strengthen its bonds.
  • Strong written and verbal communication skills, including active listening.
  • A high degree of comfort working on the phone.
  • Competence in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Strong interpersonal skills, a reflective personality, and the ability to adapt to dynamic situations based on the organic needs of patrons and situations.
  • Ability to follow instructions and accept constructive critical feedback.
  • An interest in developing customer service, database, communication, and arts administration skills.
  • An interest in learning how an arts and culture organization functions.
  • Ability to handle sensitive information with care and discretion.
  • Comfort processing financial transactions.
  • Must be a team-player.
Bonus Requirements
  • Bonus if you possess basic knowledge of the way a professional office setting functions.
  • Bonus if you have experience at an arts and culture organization in customer service and/or in fundraising.
  • Bonus if you have knowledge of Customer Relationship Management (CRM) software, particularly AudienceView.
  • Bonus if you have fluency in any languages in addition to American English, particularly Spanish and American Sign Language (ASL).
  • Bonus if you have the equivalent of an Associate Degree.
  • Bonus if you have a strong professional drive.


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