Customer Engagement Specialist
2 weeks ago
Job Overview:
We are dedicated to creating a groundbreaking nationwide home remodeling brand. This ambitious goal requires individuals who possess creativity, dedication, and a strong sense of ownership over their responsibilities.
As our company expands across the nation, our Inside Sales team plays a crucial role in advancing our mission of enhancing every home by engaging with numerous customers daily and establishing the groundwork for an exceptional experience.
Your Role:
As a Customer Engagement Specialist at West Shore Home, you will be instrumental in this mission by managing calls from customers interested in home upgrades and coordinating appointments for our Design Consultants.
You will report directly to the Inside Sales Team Lead and collaborate closely with our Appointment Coordinators and fellow Inside Sales team members.
Key Responsibilities:
- Launch your Inside Sales career through our comprehensive two-week training program facilitated by our Training & Development team.
- Respond to incoming calls with the objective of scheduling sales appointments.
- Accurately record all necessary information in our CRM system.
- Address customer requests for appointment modifications.
- Deliver outstanding service to our customers while adhering to key performance metrics that drive our business forward.
Work Schedule:
- Monday-Friday (11:30 AM - 8:00 PM)
- OR Monday-Friday (1:30 PM - 10:00 PM)
Experience Level:
Entry-level
Qualifications for Success:
- A proven track record of commitment and growth in previous roles or academic pursuits.
- Adaptability to thrive in a fast-paced, technology-driven environment.
- A passion for achieving exceptional results and a willingness to share insights for success.
- Previous experience in sales or call center environments is preferred, though individuals with backgrounds in retail, hospitality, or other customer-facing roles have also excelled.
Our Commitment to You:
At West Shore Home, we believe that when employees feel valued and secure, they will contribute their best efforts every day. We go above and beyond to ensure our team members understand their importance to us.
Benefits Include:
- Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability).
- 401K retirement plan with company matching.
- Paid holidays and paid time off (PTO).
- Ongoing training and leadership development opportunities.
- Unlimited potential for professional and personal growth.
Our Growth Journey:
What began as a local window and door replacement company has evolved into a technology-driven home improvement leader with over 2,500 employees across multiple states. As we continue to expand nationally, we remain committed to our customer-first philosophy and employee-centric culture.
We are an equal opportunity employer, providing fair employment opportunities to all individuals regardless of various characteristics protected by law.
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