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Customer Service Specialist

2 months ago

Raleigh, North Carolina, United States Ascendum Machinery Full time

Ascendum Machinery, a prominent dealer in Volvo Construction Equipment, is presenting a remarkable opportunity for a Customer Service Specialist. We seek a highly qualified and experienced individual to take on this pivotal role.

KEY RESPONSIBILITIES:

  • Oversee clerical tasks to maintain the workflow of the Service Department.
  • Process work orders and estimates for purchase orders through various communication methods.
  • Manage warranty work orders and ensure the completion of internal and customer orders.
  • Keep accurate records of shipping and receiving reports for equipment and attachments.
  • Document equipment inspections, including necessary photographs.
  • Support the development and upkeep of branch files, encompassing customer equipment sales and work orders.
  • Maintain logs for equipment preventive maintenance services and monitor scheduling as required.
  • Assist with inventory management of machines and attachments, including periodic inspections.
  • Coordinate IT maintenance for office equipment such as PCs, phones, and printers.
  • Perform additional duties as assigned to align with company objectives.

QUALIFICATIONS:

Experience and Education: High School Diploma or an Associate's degree in a relevant discipline.

Technical Skills: Proficient in using necessary equipment and software, with a solid understanding of Microsoft Office Suite including Word, Excel, and Outlook.

Interpersonal Skills: Ability to engage positively with customers and colleagues, maintaining a friendly and approachable demeanor.

Organizational Skills: Strong organizational capabilities and teamwork orientation.

Customer Focus: Commitment to providing exceptional service and fostering relationships.

Flexibility: Willingness to work branch hours and extended days as needed.

COMPENSATION AND BENEFITS:

  • Competitive salary with opportunities for career advancement.
  • Comprehensive medical, dental, and vision coverage from day one.
  • Company-sponsored life insurance and disability coverage.
  • Flexible spending accounts or health savings accounts.
  • 401k retirement plan with a generous employer match.
  • Paid time off and holidays.
  • Tool and shoe allowances, along with company-provided uniforms.
  • Relocation assistance may be available based on circumstances.

For further details about our company, please visit our official website.