Business Operations Manager

7 days ago


Antioch, California, United States Richard Pagano - State Farm Agent Full time
Job Description

**About the Role**

We are seeking a highly motivated and organized Office Manager to join our team at Richard Pagano - State Farm Agent. As an Office Manager, you will play a critical role in supporting the success of our agency by providing exceptional customer service, managing day-to-day operations, and driving business growth.

Key Responsibilities:

  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Business Development: Use a customer-focused, needs-based review process to educate customers about insurance options and work with the agent to establish and meet marketing goals.
  • Lead Generation: Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Administrative Support: Maintain a strong work ethic with a total commitment to success each and every day, providing timely and thorough activity reports to the agent.

Requirements:

  • Sales Experience: Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
  • Communication Skills: Excellent communication skills - written, verbal, and listening.
  • Team Player: Ability to work in a team environment and achieve mutually agreed upon marketing goals.
  • Insurance Knowledge: Knowledge of life products, health products, and property and casualty license (must have currently).
  • Language Skills: Bilingual - Spanish required.

What We Offer:

  • Competitive Salary: Salary plus commission/bonus.
  • Benefits: Paid time off (vacation and personal/sick days).
  • Opportunities for Growth: Valuable experience and growth potential/Opportunity for advancement within our agency.


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