Lead Technician II

1 month ago

San Diego, California, United States Restoration Management Full time
Job Title: Lead Technician II

At Restoration Management, we are seeking a highly skilled and experienced Lead Technician II to join our team. This is a key leadership role that requires strong technical expertise, excellent communication skills, and the ability to motivate and guide a team of technicians.

Key Responsibilities:
  • Lead a team of technicians through each phase of the mitigation and/or environmental project from the initial stage to completion.
  • Maintain regular communications with key stakeholders, including Branch Manager, Operations Manager, Project Manager, Supervisor, and Project Coordinator.
  • Perform and/or direct staff to perform necessary tasks to help expedite the completion of the job, including but not limited to: Pickup and order materials, moving client contents, performing necessary repairs at the highest quality while adhering to code regulations and industry standards.
  • Lead a group of 3 or more technicians, providing supervision and direction based on defined job parameters.
  • Responsible for supervising multiple and different types of jobs in a day - simple to complex to large loss.
  • Ensures team provides best customer experience and makes/recommends adjustments based on experience to serve in the best interest of the client and company.
  • Maintaining company assigned vehicle and restock supplies, as necessary.
  • Complete and turn in crew sheets and job notes at the end of each day.
  • Serve as role model in following and enforcing company policy and safety procedures while performing services.
  • Assist in development of technicians through mentoring, coaching, equipping, and encouraging development of skills through feedback.
  • Assist in jobsite safety briefings, provides training within scope of knowledge.
  • May act as company Site Safety Representative, applies knowledge of industry standards, safety training, and understanding of company policies in enforcing safety guidelines.
  • Complete timecards in a timely and accurate manner, ensure crew members do the same.
  • Turn in completed work orders including but not limited to: measurements, moisture readings, and necessary detailed paperwork for Project Manager to complete billing.
  • Maintain trade skills through regular training, as provided by company.
  • Continue building knowledge of company services, operations, and standard practices to support individual professional growth.
Requirements:
  • Minimum 3 years' experience in lead technician role in construction field, and/or restoration/mitigation field or experience gained through successfully meeting job requirements of Lead Tech I.
  • Valid Driver's License, with driving record in good standing (Class C).
  • Must be insurable.
  • Bilingual (English/Spanish) preferred.
  • Able to pass Respirator Physical and obtain respiratory fit exam.
  • Industry certifications preferred, with ability to pass medical exams if required for certification.
  • Ability to communicate and provide excellent customer service.
  • Good grasp of English language (read, write, verbal).
  • Comfortable with utilizing software and applications in accessing documents, forms, reports, etc. and submitting same through company-approved methods.
  • Ability to effectively teach and actively contribute to the development of technicians (crew) through demonstration, encouraging opportunities for growth.
  • Strong understanding of safety guidelines and applies to daily tasks.
  • Successfully completed the Site Safety representative training.
  • Possesses thorough knowledge of company SOP's and adheres to guidelines. Shares with crew through application of SOP's in daily activities.
  • Expertise in use of hand tools, power tools, and other miscellaneous equipment to complete the job.
  • Focuses on continuous growth and development. Asks for feedback and applies what they learn and is willing to do the same for others.
  • Can interpret, basic to complex instructions/plans/guidelines (i.e. – Material Data Sheets, schematics, drawings, etc).
Working Conditions:
  • Working conditions for this position include but are not limited to the following:
  • Construction job sites, unfinished, new, and damaged.
  • Repetitive L/R hand motion (use of hand and power tools).
  • Agility: bend, squat, crawl, climb stairs, ladders, spaces, twist, pushing, pulling, reach down, and overhead.
  • Requires ability to lift heavy objects frequently (up to 50lbs).
  • Can work in confined spaces.
  • Can work in unsanitary conditions, regularly.
  • Required OT for scheduled work, after-hour response, and weekends options available.

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