Customer Engagement Representative

6 days ago


Phoenix, Arizona, United States Inizio Engage Full time

About the Role

Inizio Engage is seeking a highly skilled Customer Engagement Representative to join our team. As a key member of our Commercial and Patient Solutions business, you will play a vital role in delivering exceptional customer experiences.

Key Responsibilities

  • Maintain excellent quality standards for all client programs and adhere to program scripts and guidelines.
  • Accurately collect information required by individual programs and correctly capture in specific program databases.
  • Exhibit effective communication and tele-management skills, ensuring that callers receive empathetic support and guidance.
  • Possess effective organizational skills, including working with multiple projects simultaneously.
  • Adhere to all company policies and Standard Operating Procedures, maintaining flexibility within the department to maximize utilization.
  • Safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Requirements

  • High School Diploma or equivalent work-related experience required.
  • Spanish fluency as well as the ability to pass a medically inclined Spanish certification.
  • Excellent verbal, written, and listening communication skills.
  • Competency with a computer keyboard and mouse.
  • Pleasant telephone manner.
  • All Amgen Welcome specialists are expected to consistently maintain the ability to join frequent meetings and calls without disruption and actively participate.
  • A designated separate home office space that is quiet and away from distractions.

Benefits

  • Competitive compensation: $19/hr.
  • Excellent benefits package, including accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions.
  • Generous performance-driven Incentive Compensation package.
  • Competitive environment with company-wide recognition, contests, and coveted awards.
  • Exceptional company culture.
  • Recognized as a Top Workplace USA 2021.
  • Awarded a "Great Place to Work" award in 2022 and 2023.
  • Fortune Best Workplaces in Biopharma 2022.

About Us

Inizio Engage is a strategic, commercial, and creative engagement partner specializing in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes.

Our Values

  • We empower everyone.
  • We rise to the challenge.
  • We work as one.
  • We ask what if.
  • We do the right thing.

Equal Opportunities Employer

Inizio Engage is an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.



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