Medication History Specialist

1 month ago

Providence, Rhode Island, United States LifeSpan Full time
Job Summary

We are seeking a highly skilled Medication History Technician Specialist to join our team at Lifespan. As a key member of our healthcare team, you will be responsible for accurately obtaining and compiling current detailed and complete home medication history lists and allergies for patients to be admitted to the hospital.

Key Responsibilities
  • Obtain and compile current detailed and complete home medication history lists, including drug name, dose, and dose form, frequency, and route of administration for prescription medications, over-the-counter drugs, and complementary and alternative medications currently taken by the patient.
  • Obtain and compile patient allergy information, including reaction experienced by the patient.
  • Use all relevant sources to obtain the most current home medication history list and allergy information, including patient and family interviews, direct contact with outpatient pharmacies, extended care facilities, and provider offices.
  • Communicate home medication list discrepancies identified via the medication history process with the provider and/or pharmacist; hand off unresolvable medication history-related issues; track follow-up to ensure closure.
  • Refer suspected, actual, prevented, and near-miss medication errors to a pharmacist for appropriate follow-up and reporting.
  • Serve as a resource to the pharmacist regarding home medication histories and other related information, provide follow-up as deemed appropriate by the pharmacist.
  • Document detailed and verified current home medication lists accurately, including relevant related information, if any, in the electronic medical record (EMR).
  • Ensure patient allergy information, including relevant related information, if any, is correctly documented in EMR, updates if needed.
  • Compile medication history lists, verify allergies, and document in EMR in an efficient and timely manner with the highest level of accuracy.
  • Respond appropriately to providers, nurses, and others who request a medication history. Manage triages and ensure follow-up in a timely manner.
  • Ensure high-quality customer service is provided and displayed at each patient, family, outreach, and team interaction.
Requirements
  • High school graduate or equivalent degree. Completion of one to two years of college preferred.
  • Maintains current unrestricted Rhode Island Pharmacy Technician licensure.
  • Holds and maintains current National Pharmacy Technician Certification (CPhT) or has a minimum of one-year licensed pharmacy technician work experience in an outpatient pharmacy setting, sits for National Pharmacy Technician Certification (CPhT) exam within first 6 months of hire, and achieves and maintains National Pharmacy Technician Certification (CPhT) within 12 months of hire.
  • Minimum one-year pharmacy technician experience in an outpatient pharmacy setting.
  • Strong customer service presence and verbal and written communication skills necessary to interact with patients, families, physicians, LIPs, RNs, and ancillary support staff.
  • Strong, focused, and active listening skills, including ability to listen attentively while blocking out distractions and to identify key points and ideas.
  • Must possess solid computer skills, including Microsoft Office Suite, as well as email and calendar applications. Must be comfortable in using internet web applications and multiple pharmacy and system-wide applications.
  • Work is exact and requires the ability to pay attention to detail and to stay focused to avoid serious error in compiling and documenting home medication lists and verifying allergies.
  • Must be able to multi-task and reprioritize as needed while maintaining the highest-level accuracy and customer service standards.
Work Environment and Physical Requirements

Medication history technician will be based in the Emergency Department or Admitting Department initially. Work requires ability to stay focused in a fast-paced, ever-changing environment. Work may require extended periods of time spent standing and walking. Work requires the visual acuity and manual dexterity necessary to operate a personal computer and input data into EMR using a typical keyboard and computer mouse to navigate screens on a computer monitor.

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