Head of Operations
1 week ago
We are a dynamic, fast-growing e-commerce company seeking a strategic and results-driven leader to join our team as Head of Operations. With a strong background in scaling ecommerce operations, you will be responsible for driving operational excellence and ensuring that our processes and systems scale smoothly as the company grows.
This role will be key in collaborating with the CEO to design long-term operational strategies that support overall business growth, efficiency, and profitability. You will be responsible for managing customer service and post-purchase experience, including fulfillment speed, product quality, and customer service. You will also work to improve Net Promoter Score (NPS), customer reviews, and retention rates.
Key Responsibilities:
- Collaborate with the CEO to design long-term operational strategies that support overall business growth, efficiency, and profitability.
- Manage customer service and post-purchase experience, including fulfillment speed, product quality, and customer service.
- Work to improve Net Promoter Score (NPS), customer reviews, and retention rates.
- Partner with the marketing and sales teams to align operational capacity with sales forecasts and marketing initiatives.
- Lead efforts to streamline processes, improve productivity, and reduce operational costs while ensuring scalability during peak times.
- Implement automation tools and data-driven decision-making processes to streamline operations.
- Lead and scale the company's operational infrastructure to support continued growth, including fulfillment, logistics, customer service, and warehousing.
- Optimize inventory management, ensuring product availability while reducing stock holding costs.
- Ensure compliance with legal requirements, industry regulations, and manage risk across the business.
- Manage relationships with key suppliers, vendors, and partners to ensure cost-effective procurement and timely delivery of products.
- Oversee negotiations with third-party logistics (3PL) providers and optimize shipping and warehousing solutions.
Qualifications:
- Leadership and People Management: Proven experience leading teams, developing talent, fostering teamwork, and cultivating a positive work environment.
- Strategic Thinking: Demonstrated ability to think critically, solve complex problems, and make informed decisions that support long-term business goals.
- Operational Expertise: Strong background in improving operational efficiency, managing end-to-end supply chains, and implementing process improvements.
- Financial Acumen: Solid understanding of budgeting, forecasting, and financial analysis to drive cost-effective operations.
- Compliance and Risk Management: Ability to effectively manage legal obligations, adhere to industry regulations, and mitigate risks.
Preferred Experience:
- Ideally 5+ years in operations role in e-commerce or a similar fast-paced industry.
- Expertise in supply chain management, fulfillment operations, and customer service optimization.
Benefits:
- Competitive salary with performance-based incentives.
- Health, dental, and vision benefits.
- Career growth opportunities in a rapidly scaling company.
Who We Are:
We are eNNOVATION Brands. We are a fast-growing ecommerce company in the heart of El Segundo, California.
We strongly believe in investing in our employees. We provide books and sponsor courses and seminars for continued education to help you grow. We prefer an analytical approach through direct response marketing. We believe in split-testing ideas and letting the customer decide what they prefer to do with their money. This creates an ideal environment for talented individuals to learn, grow, and sharpen their skill set based on real-world data and feedback.
- Please research our website: ennovationbrands.com to see if our core values resonate with you, and if you think you are perfect for the job, please apply.
About Us:
https://skinresearchinstitute.com/
https://ennovationbrands.com/
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