Optical Sales Manager

5 days ago

Detroit, Michigan, United States SVS Vision, Inc. Full time
Job Summary:

As an Assistant Manager at SVS Vision, Inc., you will play a vital role in ensuring exceptional customer service and driving sales growth in our optical stores. Your primary responsibility will be to oversee the sales floor, manage staff, and provide coaching and training to ensure a seamless customer experience.

Key Responsibilities:
  • Customer Service: Provide a unique and excellent customer service experience for each patient, ensuring their needs are met and exceeded.
  • Optical Sales: Meet and exceed store sales goals by promoting optical products and services to customers.
  • Staff Management: Assign Key Performance Indicators (KPIs) to staff, coach, train, and develop employees to ensure they have the skills and knowledge needed to succeed.
  • Store Operations: Oversee day-to-day store operations, including managing employee payroll hours, enforcing corporate policies and procedures, and maintaining a clean and organized store environment.
  • Reporting: Prepare and submit weekly and monthly reports to management, highlighting sales trends, customer feedback, and staff performance.
Requirements:
  • Communication Skills: Possess professional communication skills, both written and verbal, to effectively interact with customers, staff, and management.
  • Attention to Detail: Demonstrate strong attention to detail to ensure accuracy in sales transactions, customer interactions, and store operations.
  • Adaptability: Be adaptable to change, able to prioritize tasks, and manage multiple responsibilities in a fast-paced environment.
  • Teamwork: Demonstrate a teamwork-oriented approach, working collaboratively with staff and management to achieve sales goals and provide exceptional customer service.
  • Customer Service Skills: Possess excellent customer service skills, able to resolve customer complaints and concerns in a professional and courteous manner.
  • Problem-Solving: Demonstrate strong problem-solving abilities, able to think critically and make sound decisions in a timely manner.
  • Leadership Skills: Possess leadership skills, able to motivate and inspire staff to achieve sales goals and provide exceptional customer service.
  • Organizational Skills: Demonstrate strong organizational skills, able to prioritize tasks, manage multiple responsibilities, and maintain a clean and organized store environment.
Benefits:
  • Energetic Work Environment: Work in a dynamic and energetic environment, surrounded by a team of dedicated professionals who share a passion for delivering exceptional customer service.
  • Flexible Schedule: Enjoy a flexible schedule, with opportunities to work varied shifts, including evenings and weekends.
  • Competitive Compensation: Receive competitive compensation, including a base salary, sales bonuses, and benefits packages.
  • Professional Development: Participate in ongoing professional development, including training and education programs to enhance your skills and knowledge.
  • Opportunities for Advancement: Enjoy opportunities for advancement, with a clear path for career growth and development within the company.

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