Patient Experience Manager
1 month ago
We are seeking a highly motivated and experienced Patient Experience Manager to join our team at Compass Group USA. As a Patient Experience Manager, you will be responsible for coordinating and advising all patient experience activities in collaboration with unit leadership to improve patient satisfaction scores.
Responsibilities:- Supervise financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
- Maintain and support client satisfaction at a level that ensures account retention
- Coordinate required client/customer surveys and respond in a timely and effective manner
- Monitor and ensure compliance, progression, and follow-up of any patient satisfaction initiatives
- Assist in developing, customizing, and/or supervising a department/unit patient satisfaction action plan to meet each account's needs
- Participate and make valuable contributions to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
- Ensure compliance with all regulatory agencies (CMS, JCAHO)
- Increase regional patient satisfaction performance by promoting and supervising patient satisfaction progress and exploiting marketing success
- Maintain an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
- Work closely with on-site management team to reach operational goals
- Participate on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and find opportunities to reward and recognize
- Participate in all Patient Experience Department learning sessions including monthly educational webinars
- Provide recognition for employee when programs are implemented with success
- Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success
- Compose patient satisfaction reports as needed to management
- Implement forms, data, and ensure standardization for departmental patient satisfaction operations success
- HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
- 2-3 years in-servicing experience in customer service training
- Hospitality and healthcare experience preferred
- 3-4 years experience in customer focused operations
- Good coaching and on the job training skills required
- Excellent interpersonal skills and ability to multi-task crucial
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
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Patient Experience Manager
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Charleston, West Virginia, United States Compass Group USA Full timePatient Experience ManagerJoin Compass Group USA as a Patient Experience Manager and play a vital role in enhancing patient satisfaction scores. As a key member of our team, you will collaborate with unit leadership to develop and implement strategies that drive patient satisfaction and loyalty.Key Responsibilities:Supervise and coordinate patient...
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Patient Experience Manager
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Charleston, West Virginia, United States Compass Group USA Full timeJob Title: Patient Experience ManagerJob Summary: We are seeking a skilled Patient Experience Manager to join our team at Compass Group USA. As a Patient Experience Manager, you will be responsible for coordinating and advising all patient experience activities in collaboration with unit leadership to improve patient satisfaction scores.Responsibilities: •...
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