Front Desk Agent
2 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Tru by Hilton Ashland. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.
Key Responsibilities:
- Manage front desk operations, including check-in, check-out, and guest services
- Process transactions, handle cash and credit payments, and maintain accurate records
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
- Stay up-to-date on hotel policies, procedures, and services to ensure accurate information is provided to guests
- Collaborate with other departments to ensure seamless guest experiences
Requirements:
- High school diploma or equivalent required; some college or hospitality experience preferred
- Excellent communication and interpersonal skills, with a focus on customer service
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
- Basic math skills and ability to handle cash and credit transactions
- Availability to work a variety of shifts, including evenings, weekends, and holidays
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- A chance to be part of a team that is passionate about delivering exceptional guest experiences
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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