Veterinary Client Service Representative

3 weeks ago

Tacoma WA USA, United States Ethos Veterinary Health Full time
About the Role

We are seeking a reliable and friendly Veterinary Client Service Representative to join our team at Summit Veterinary Referral Center. As the first point of contact for our clients, you will be responsible for greeting them warmly and checking them in to the hospital. Your excellent communication and customer service skills will be essential in assisting clients, discussing fees and payment options, and answering questions about emergency cases that may need to be seen.

Key Responsibilities
  • Greet clients with a friendly demeanor and provide exceptional customer service
  • Assess patients at arrival and determine the appropriate level of care needed for each pet
  • Discuss clinic fees and payment options
  • Answer client questions regarding clinic services and pet care
  • Communicate with veterinary technicians and veterinarians regarding patients status
  • Maintain client information and medical records in an accurate and organized manner
Requirements
  • Prior experience in customer service or veterinary setting preferred, but not required
  • Excellent communication skills, both written and verbal
  • Ability to work well in a fast-paced and stressful environment
  • Detail-oriented and able to accurately manage and prioritize tasks
  • Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
  • Compassionate and caring attitude towards pets and their owners
Benefits

We offer a comprehensive benefits program, including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. Additionally, we provide night differential pay for any hours worked within 6pm-6am, with a higher rate for weekend shifts.

About Us

Summit Veterinary Referral Center is the largest Emergency and Specialty Center in the South Puget Sound. We are a collaborative team that values compassion, innovation, and excellence in patient care. As a member of our team, you will have access to a robust CE budget, opportunities for growth, and a supportive environment that prioritizes your well-being.

Why Choose Us

We are an equal opportunity employer and welcome applicants from all backgrounds. Our commitment to diversity and inclusion is reflected in our mission to provide exceptional care to pets and their owners. If you are passionate about delivering top-notch customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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