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Veterinary Client Service Representative

2 months ago

Tacoma WA USA, United States Ethos Veterinary Health Full time
Job Summary:

We are seeking a reliable and friendly Veterinary Client Service Representative to join our team at Ethos Veterinary Health.

In this role, you will be the first point of contact for our clients, greeting them warmly and checking them in to the hospital.

Key Responsibilities:
  • Greet clients with a friendly demeanor and provide exceptional customer service
  • Assess patients at arrival and determine the appropriate level of care needed for each pet
  • Discuss clinic fees and payment options
  • Answer client questions regarding clinic services and pet care
  • Communicate with veterinary technicians and veterinarians regarding patients status
  • Maintain client information and medical records in an accurate and organized manner
Requirements:
  • Prior experience in customer service or veterinary setting preferred, but not required
  • Excellent communication skills, both written and verbal
  • Ability to work well in a fast-paced and stressful environment
  • Detail-oriented and able to accurately manage and prioritize tasks
  • Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
  • Compassionate and caring attitude towards pets and their owners
Benefits:
  • Hourly pay range: $26.00 depending on experience
  • Night differential paid for any hours worked within 6pm-6am
  • Monday-Thursday: $3/hr
  • Friday-Sunday: $5/hr
About Ethos:

Ethos Veterinary Health is at the forefront of innovation and world-class medicine.

As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually.

The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers.

Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.