Customer Service Lead

4 weeks ago


Boston, Massachusetts, United States FedEx Office and Print Services Full time
Job Summary:

The Customer Service Lead is a key member of the FedEx Office and Print Services team, responsible for delivering exceptional customer experiences and ensuring the smooth operation of our retail stores. This role requires a strong consultative approach, with the ability to anticipate customer needs and provide tailored solutions.

Key Responsibilities:

Manage production flow to ensure all orders are completed efficiently and accurately
Provide expert advice on FedEx Office products and services, including print, signs, and shipping solutions
Collaborate with colleagues to achieve sales targets and improve customer satisfaction
Maintain a high level of product knowledge and stay up-to-date on company promotions and services
Ensure quality control and accuracy in all production orders
Provide leadership and guidance to team members, including training and development opportunities

Requirements:

High school diploma or equivalent education
2+ years of specialized experience in customer service or retail management
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

Competitive salary and benefits package
Opportunities for career growth and professional development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance

Equal Employment Opportunity:

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, or association with a person on the basis of one or more of the foregoing.

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