Account Coordinator

20 hours ago


Johns Creek, Georgia, United States Nichiha Full time
Account Coordinator Job Description

At Nichiha, we are seeking a highly organized and detail-oriented Account Coordinator to join our Customer Service team. As an Account Coordinator, you will be responsible for managing existing customer orders, providing exceptional customer service, and working closely with various departments to ensure seamless delivery of materials.

Key Responsibilities:
  • Process customer orders, changes, and returns according to established department policies and procedures.
  • Manage customer expectations by responding quickly and effectively to disruptions during the service and delivery process.
  • Provide timely and accurate information to customers regarding order status and product knowledge requests.
  • Work with various departments to arrange shipping and delivery of materials.
  • Provide a positive customer service experience by listening to customers and determining their needs to direct them to the appropriate product or service.
  • Collaborate with the credit department to resolve disputed credit items.
  • Provide feedback to various departments and management regarding service failures or customer concerns.
  • Partner with the sales team to meet and exceed customer service expectations.
Requirements:
  • Customer/Client Focus.
  • Ability to Multi-task.
  • Problem Solving/Analysis.
  • Exercise Good Judgement.
  • Time Management.
  • Written and verbal Communication skills.
  • Teamwork Orientation.
  • Technical Capacity.
  • Computer skills needed to learn/work with IFS.
Education/Experience:
  • 2-year degree and/or equivalent amount of experience.
  • 4-year college degree is preferred.


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