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Customer Service Supervisor

2 months ago

Sarasota, Florida, United States Piedmont Airlines Full time
About the Role

Piedmont Airlines is seeking a highly skilled and experienced Customer Service Supervisor to lead our team in delivering exceptional customer service and operational excellence. As a key member of our airport operations team, you will be responsible for managing the day-to-day activities of the department, ensuring seamless execution of our service standards, and driving continuous improvement.

Key Responsibilities
  • Coach and develop team members to achieve exceptional customer service and operational performance
  • Implement and enforce company policies and procedures to ensure compliance and quality
  • Manage and prioritize tasks to meet deadlines and achieve business objectives
  • Collaborate with cross-functional teams to resolve issues and improve processes
  • Provide guidance and support to team members to ensure effective communication and teamwork
Requirements
  • Excellent leadership and communication skills
  • Proven experience in customer service and operations management
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Knowledge of Microsoft Office Suite and other relevant software
What We Offer

Piedmont Airlines offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.