Senior Enterprise Technical Account Manager
2 weeks ago
We are seeking a highly skilled Senior Technical Account Manager to join our team at Alloy. As a Senior Technical Account Manager, you will be responsible for providing strategic technical guidance and architecting custom solutions for our clients, ensuring that they are leveraging our products as effectively as possible.
Key Responsibilities- Collaborate with Client Success Managers on technical client projects and use cases, scoping end-to-end solutions for their business and development teams.
- Conduct technical and architectural overviews of client needs to propose Alloy product solutions.
- Act as an expert advisor on the data vendors Alloy integrates with.
- Create and deliver usage audits regularly to support QBR delivery.
- Help clients integrate Alloy's API and web/mobile SDKs.
- Support the development of regular client reporting, technical documentation, FAQs, and optimization suggestions.
- Serve as a liaison between Alloy developer teams and CSS teams.
- Provide occasional client-facing workshops and webinars to develop understanding of key technical concepts.
- 5-7 years of experience implementing and supporting complex technical products, particularly within the banking sector.
- Strong desire to work in a post-implementation, client-facing role.
- Hands-on, passionate, and creative problem solver with the ability to lead clients to success.
- Excellent communicator and presenter, able to gain diverse audience confidence and buy-in.
- Ability to build a deep understanding of client needs and guide them to technical solutions.
- Proven success in problem-solving with and for clients with varied requirements and technical ability level.
- Passion for learning new software, tools, and technologies.
- Experience in fraud & compliance for financial institutions is preferred but not required.
- Competitive salary and benefits package.
- Opportunities for growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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