Automotive Service Advisor
3 hours ago
Service Advisor Opportunity
Are you passionate about delivering exceptional customer service and ensuring the highest level of satisfaction for our clients? Do you have a strong knowledge of automotive service and repair procedures? We are seeking a skilled Service Advisor to join our team at Honda of Downtown Chicago, a leading dealership in the Murgado Automotive Group.
Key Responsibilities:
Greet customers with a warm and friendly demeanor, ensuring a positive and welcoming experience.
Listen attentively to customer concerns and accurately document service requests.
Consult with customers on recommended maintenance and repairs, explaining the process and associated costs.
Provide detailed estimates and timelines for service completion.
Coordinate with the service team to ensure efficient vehicle maintenance and repair.
Keep customers informed of service progress and updates, providing clear and timely communication.
Assist in resolving any customer inquiries or concerns with professionalism and empathy.
Upsell additional services and maintenance packages to enhance customer satisfaction and vehicle longevity.
Requirements:
High school diploma or equivalent; additional education or relevant certifications are a plus.
Previous experience as a service advisor or in a customer-facing role is preferred.
Excellent communication and interpersonal skills, with the ability to build rapport with customers.
Strong knowledge of automotive service and repair procedures.
Proficient in using computer systems, email, and basic office software.
Detail-oriented and organized, with the ability to manage multiple tasks efficiently.
Ability to thrive in a fast-paced and team-oriented environment.
What We Offer:
Competitive compensation package based on experience and performance.
Comprehensive benefits package, including health insurance, retirement plans, and employee discounts.
Ongoing training and professional development opportunities.
Supportive and collaborative work environment within a reputable automotive group.
Opportunity for growth and advancement within the organization.
We are an equal opportunity employer and welcome applications from qualified candidates. Please submit your updated resume and a cover letter highlighting your relevant experience and why you would be a great fit for this role.
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