Automotive Service Professional

3 weeks ago

Chicago, Illinois, United States Murgado Automotive Group Full time

Job Summary

Volkswagen of Downtown Chicago, a member of the esteemed Murgado Automotive Group, is seeking a skilled Automotive Service Advisor to provide exceptional customer service experiences. As a Service Advisor, you will be the primary point of contact for customers visiting our dealership for vehicle maintenance and repair services.

Key Responsibilities:

  • Greet customers in a friendly and professional manner, ensuring a positive service experience from start to finish.
  • Consult with customers to understand their vehicle service needs and concerns, providing accurate and timely recommendations for maintenance and repairs.
  • Schedule service appointments and coordinate with the service department to ensure efficient workflow and timely completion of work.
  • Conduct vehicle walk-arounds and inspections to identify service requirements and communicate findings to customers.
  • Provide accurate estimates for service costs and timelines, ensuring transparency and clarity in all communications.
  • Coordinate with technicians to prioritize work orders, track progress, and update customers on repair status.
  • Educate customers on recommended maintenance services, warranty coverage, and dealership service offerings.
  • Process service orders, invoices, and payments accurately and efficiently, ensuring compliance with dealership policies and procedures.
  • Follow up with customers after service visits to ensure satisfaction and address any concerns or additional service needs.

Qualifications:
  • High school diploma or equivalent required; associate's degree or vocational training in automotive technology preferred.
  • Previous experience as an Automotive Service Advisor or related customer service role preferred.
  • Strong communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
  • Knowledge of automotive service and repair procedures, including basic technical terminology and vehicle systems.
  • Excellent organizational and time management skills, with the ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in computer software applications, including service scheduling systems and Microsoft Office Suite.
  • Valid driver's license and clean driving record required.

Benefits:
  • Competitive compensation package with opportunities for performance-based incentives and bonuses.
  • Comprehensive benefits package, including health insurance, dental and vision coverage, and retirement plans.
  • Ongoing training and development opportunities to enhance your skills and advance your career in the automotive industry.
  • Supportive and collaborative work environment with opportunities for growth and advancement within the Murgado Automotive Group.

About Murgado Automotive Group:
  • We are an equal opportunity employer.
  • We do not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
  • We are an employer who participates in the E-verify program with the Department of Homeland and Security.

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