Automotive Service Advisor

4 days ago

Chicago, Illinois, United States Murgado Automotive Group Full time

Volkswagen of Downtown Chicago, a proud member of the renowned Murgado Automotive Group, is a premier Volkswagen dealership dedicated to providing exceptional automotive solutions and customer service experiences.

We are seeking a customer-focused and results-driven Automotive Service Advisor to join our service team.

As a Service Advisor, you will be the primary point of contact for customers visiting our dealership for vehicle maintenance and repair services.

Key Responsibilities:

  • Greet customers in a friendly and professional manner, ensuring a positive service experience from start to finish.
  • Consult with customers to understand their vehicle service needs and concerns, providing accurate and timely recommendations for maintenance and repairs.
  • Schedule service appointments and coordinate with the service department to ensure efficient workflow and timely completion of work.
  • Conduct vehicle walk-arounds and inspections to identify service requirements and communicate findings to customers.
  • Provide accurate estimates for service costs and timelines, ensuring transparency and clarity in all communications.
  • Coordinate with technicians to prioritize work orders, track progress, and update customers on repair status.
  • Educate customers on recommended maintenance services, warranty coverage, and dealership service offerings.
  • Process service orders, invoices, and payments accurately and efficiently, ensuring compliance with dealership policies and procedures.
  • Follow up with customers after service visits to ensure satisfaction and address any concerns or additional service needs.

Qualifications:

  • High school diploma or equivalent required; associate's degree or vocational training in automotive technology preferred.
  • Previous experience as an Automotive Service Advisor or related customer service role preferred.
  • Strong communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
  • Knowledge of automotive service and repair procedures, including basic technical terminology and vehicle systems.
  • Excellent organizational and time management skills, with the ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in computer software applications, including service scheduling systems and Microsoft Office Suite.
  • Valid driver's license and clean driving record required.

Benefits:

  • Competitive compensation package with opportunities for performance-based incentives and bonuses.
  • Comprehensive benefits package, including health insurance, dental and vision coverage, and retirement plans.
  • Ongoing training and development opportunities to enhance your skills and advance your career in the automotive industry.
  • Supportive and collaborative work environment with opportunities for growth and advancement within the Murgado Automotive Group.

  • Automotive Service Advisor

    2 weeks ago

    Chicago, Illinois, United States Murgado Automotive Group Full time

    Service Advisor Opportunity at Murgado Automotive GroupMurgado Automotive Group is seeking a highly skilled and customer-focused Service Advisor to join our team at Honda of Downtown Chicago. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Greet customers with a warm...

  • Automotive Service Advisor

    2 weeks ago

    Chicago, Illinois, United States Victory Automotive Group Full time

    Job Title: Service AdvisorAt Victory Automotive Group, we are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers, providing exceptional service and ensuring their needs are met.Key Responsibilities:Schedule service appointments and ensure prompt and...

  • Automotive Service Advisor

    3 weeks ago

    Chicago, Illinois, United States Victory Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Automotive Service Advisor to join our team at Victory Automotive Group. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring accurate and efficient service and repair operations, and maintaining a high level of technical knowledge...

  • Automotive Service Advisor

    3 days ago

    Chicago, Illinois, United States Murgado Automotive Group Full time

    Job Title: Automotive Service AdvisorAbout Us: Volkswagen of Downtown Chicago is a premier Volkswagen dealership dedicated to providing exceptional automotive solutions and customer service experiences. We strive to exceed customer expectations at every opportunity.Job Summary: We are seeking a customer-focused and results-driven Automotive Service Advisor...

  • Automotive Service Advisor

    1 week ago

    Chicago, Illinois, United States Murgado Automotive Group Full time

    Volkswagen of Downtown Chicago, a proud member of the renowned Murgado Automotive Group, is a premier Volkswagen dealership dedicated to providing exceptional automotive solutions and customer service experiences.We are seeking a customer-focused and results-driven Automotive Service Advisor to join our service team.As a Service Advisor, you will be the...

  • Automotive Service Advisor

    1 week ago

    Chicago, Illinois, United States Murgado Automotive Group Full time

    Service Advisor OpportunityAre you passionate about delivering exceptional customer service and ensuring the highest level of satisfaction for our clients? Do you have a strong knowledge of automotive service and repair procedures? We are seeking a skilled Service Advisor to join our team at Honda of Downtown Chicago, a leading dealership in the Murgado...

  • Automotive Service Consultant

    1 month ago

    Chicago, Illinois, United States Victory Automotive Group Full time

    Job Title: Service AdvisorAt Victory Automotive Group, we are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.Key Responsibilities:Schedule service appointments for...

  • Automotive Service Professional

    6 days ago

    Chicago, Illinois, United States Murgado Automotive Group Full time

    Job SummaryVolkswagen of Downtown Chicago, a member of the esteemed Murgado Automotive Group, is seeking a skilled Automotive Service Advisor to provide exceptional customer service experiences. As a Service Advisor, you will be the primary point of contact for customers visiting our dealership for vehicle maintenance and repair services.Key...

  • Automotive Service Director

    2 weeks ago

    Chicago, Illinois, United States Murgado Automotive Group Full time

    Automotive Service ManagerMurgado Automotive Group is a leading automotive industry player, representing top brands and delivering exceptional service to our customers.We are committed to providing a dynamic and supportive work environment where team members can thrive and grow.Key Responsibilities:Oversee all aspects of the service department, including...

  • Automotive Service Director

    1 month ago

    Chicago, Illinois, United States Murgado Automotive Group Full time

    Automotive Service Manager Job DescriptionMurgado Automotive Group is a leading automotive industry player, representing top brands and delivering exceptional customer service.We are committed to creating a dynamic and supportive work environment where team members can thrive and grow.Key Responsibilities:Oversee all aspects of the service department,...

  • Automotive Service Director

    2 weeks ago

    Chicago, Illinois, United States Murgado Automotive Group Full time

    Automotive Service Manager Job DescriptionMurgado Automotive Group is a leading automotive industry player, representing top brands and delivering exceptional customer service.We are committed to creating a dynamic and supportive work environment where team members can thrive and grow.Key Responsibilities:Oversee all aspects of the service department,...

  • Luxury Automotive Service Manager

    2 weeks ago

    Chicago, Illinois, United States Murgado Automotive Group Full time

    Luxury Automotive Service ManagerMurgado Automotive Group is a leading automotive industry player, representing top brands and delivering exceptional service to our customers. We are committed to providing a dynamic and supportive work environment where team members can thrive and grow.Key Responsibilities:Oversee all aspects of the service department,...

  • Luxury Automotive Service Director

    1 week ago

    Chicago, Illinois, United States Murgado Automotive Group Full time

    Luxury Automotive Service ManagerMurgado Automotive Group is a leading automotive organization representing top brands and delivering exceptional service to our customers.We are committed to providing a dynamic and supportive work environment where team members can thrive and grow.Key Responsibilities:Oversee all aspects of the service department, including...

  • Service Advisor

    2 weeks ago

    Chicago, Illinois, United States Victory Toyota of Midtown Full time

    Job SummaryVictory Automotive Group is seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers and technicians, responsible for ensuring seamless communication and efficient service delivery.Key ResponsibilitiesSchedule service appointments and diagnose problems in a prompt and...

  • Service Advisor

    4 weeks ago

    Chicago, Illinois, United States Victory Toyota of Midtown Full time

    Job SummaryWe are seeking a highly skilled Service Advisor to join our team at Victory Automotive Group. As a Service Advisor, you will be the primary point of contact for customers and technicians, ensuring seamless communication and efficient service delivery.Key ResponsibilitiesSchedule service appointments for customers, either in person or over the...

  • Automotive Technician

    3 weeks ago

    Chicago, Illinois, United States Murgado Automotive Group Full time

    Honda Automotive Technician Job DescriptionHonda of Downtown Chicago, a leading dealership in the Murgado Automotive Group, is seeking skilled Automotive Technicians to join our state-of-the-art service center.Key Responsibilities:Perform routine maintenance and inspections on vehicles, including oil changes, tire rotations, and brake inspections.Diagnose...

  • Honda Automotive Technician

    2 weeks ago

    Chicago, Illinois, United States Murgado Automotive Group Full time

    Automotive Technician Job DescriptionAt Murgado Automotive Group, we are seeking a skilled and experienced Automotive Technician to join our state-of-the-art service center in Downtown Chicago. As an Automotive Technician, you will play a crucial role in diagnosing, repairing, and maintaining vehicles to ensure they operate safely and efficiently.Key...

  • Volkswagen Automotive Technician

    2 weeks ago

    Chicago, Illinois, United States Murgado Automotive Group Full time

    Volkswagen Service Technician Job DescriptionWe are seeking a skilled and experienced Volkswagen Service Technician to join our team at Volkswagen of Downtown Chicago, a proud member of the Murgado Automotive Group. As a VW Service Technician, you will play a critical role in ensuring the performance and reliability of our customers'...

  • Automotive Service Technician

    3 weeks ago

    Chicago, Illinois, United States McGrath Acura of Downtown Chicago Full time

    Job Title: Automotive Service TechnicianMcGrath Acura of Downtown Chicago is seeking a skilled Automotive Service Technician to join our team. As a key member of our service department, you will be responsible for diagnosing and repairing complex automotive issues, ensuring our customers receive exceptional service and satisfaction.Responsibilities:Perform...

  • Automotive Service Professional

    7 days ago

    Chicago, Illinois, United States Peak Performance Team Full time

    Job DescriptionWe are seeking a skilled Automotive Service Professional to join our team at Peak Performance Team. As a key member of our service team, you will be responsible for examining and diagnosing vehicles, discussing repairs with our shop foreman or service advisor, and communicating additional service requests to our service...