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Client Relationship Representative

4 weeks ago

Farmington, Michigan, United States First Merchants Bank Full time
Job Overview

First Merchants Bank is seeking a highly skilled Customer Relationship Representative to join our team. This part-time position will focus on providing exceptional customer service by accurately and efficiently completing bank transactions and suggesting products and services that meet the current and future financial needs of bank customers.

Key Responsibilities:

  • Provide excellent customer service by responding to customer requests, answering inquiries, and building customer loyalty.
  • Contribute to overall banking center operation by balancing cash, daily transactions, vault, and ATM, ensuring compliance with regulations, and protecting customer privacy.
  • Actively participate in a high-performing sales environment by selling bank products, making customer referrals, and participating in daily/weekly meetings and coaching sessions.
  • Lead and act as an example to others by training, coaching, and guiding staff with operational and sales skills, and actively participating in leading sales and service activities at the Banking Center.

Requirements:

  • High School Diploma or Equivalent.
  • Minimum of 6 (six) months of experience selling products or services.
  • Minimum of 1 (one) year of sales, banking, and/or related experience.
  • S.A.F.E. Act Registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). This must be met within 3 (three) months of hire date.
  • Ability to obtain Notary Public designation.

Preferred Qualifications:

  • Prior banking experience.
  • Ability to sell and cross-sell bank products and services.

First Merchants offers a competitive compensation package, including base pay plus bonuses, and additional benefits.