Co-Manager of Restaurant Services

2 weeks ago

Brattleboro, Vermont, United States Dunkin' Full time

We are seeking dedicated individuals for the role of Deputy Restaurant Manager to assist in leading our Dunkin' team.

The Deputy Restaurant Manager plays a crucial role in supporting the Restaurant Manager in cultivating a team of committed individuals who deliver exceptional and friendly customer experiences while driving profitable sales. This position involves aiding in the growth of Crew Members and Shift Leaders and fulfilling responsibilities assigned by the Restaurant Manager.

Key Responsibilities:

Team Development:

  • Assist in the recruitment, hiring, onboarding, and development of staff, ensuring optimal staffing levels aligned with the restaurant's sales projections.
  • Communicate job expectations clearly to team members and ensure comprehensive training is completed according to company standards.
  • Hold team members accountable for their performance and behavior, addressing any issues promptly.
  • Support the ongoing development of team members.
Operational Standards:
  • Foster a guest-first culture within the restaurant.
  • Ensure all shifts are adequately staffed to meet customer service objectives.
  • Maintain a safe, secure, and healthy environment by adhering to safety, food safety, and sanitation protocols; comply with all relevant regulations.
  • Ensure adherence to Brand standards, recipes, and operational systems.
  • Assist in preparing and executing action plans; implement standards for production, productivity, quality, and guest service.
  • Analyze guest feedback and restaurant performance metrics, implementing action plans for continuous improvement.
Financial Performance:
  • Manage costs effectively to maximize profitability.
  • Implement all in-restaurant marketing initiatives promptly.
  • Facilitate new product launches, including team training, marketing, and sampling efforts.
  • Drive sales targets and monitor performance outcomes.
Required Skills and Qualifications:
  • Fluency in English.
  • Experience in restaurant, retail, or supervisory roles.
  • Basic computer proficiency.
  • Minimum age of 18 years (where applicable).
  • Basic writing skills.
  • High School diploma or equivalent.
  • Proficiency in mathematics and financial management.
Essential Competencies:

Focus on Excellence:

• Understands and surpasses guest expectations and needs.

• Demonstrates urgency in addressing guest needs.

• Actively seeks to enhance guest satisfaction; follows through on commitments.

• Resolves guest issues using the Brand's recommended recovery process.

Commitment to Quality:

• Sets and maintains high standards for self and others, serving as a role model.

• Consistently meets or exceeds performance goals.

• Contributes positively to team performance, understanding the interrelation of roles.

• Prioritizes and focuses on key activities.

• Analyzes reports to set goals and achieve results.

• Seeks and applies best practices from various sources.

Problem Solving and Decision Making:

• Identifies and addresses issues effectively.

• Utilizes available information to make informed decisions and solve problems, involving others when necessary.

• Identifies root causes of problems and implements preventive measures.

• Empowers team members to make decisions and resolve issues.

Interpersonal Skills:

• Builds and maintains strong relationships with team members.

• Operates with integrity, demonstrating honesty and respect for others.

• Promotes collaboration and teamwork.

• Leads effectively, negotiating and taking decisive action.

Team Building:

• Clearly communicates team objectives.

• Monitors progress and measures results, holding team members accountable.

• Fosters strong morale and engagement within the team.

• Takes responsibility for personal and team commitments.

• Recognizes and rewards team members' strengths and achievements.

• Listens actively, seeking mutual understanding and sharing of ideas.

Conflict Resolution:

• Engages in active listening to understand conflicts.

• Views conflicts as opportunities for learning and improvement.

• Resolves issues based on facts, ensuring consistency with policies.

• Escalates issues appropriately when necessary.

Employee Development:

• Collaborates with team members to create development plans to enhance skills and knowledge.

• Regularly reviews progress towards goals and adjusts development plans as needed.

• Provides challenging assignments to promote growth.

• Utilizes coaching and feedback to enhance performance.

• Identifies training needs and supports development opportunities.

Business Acumen:

• Understands guest needs and competitive landscape, applying expertise to capitalize on business opportunities.

• Approaches challenges with innovation, seeking solutions beyond the obvious.

• Possesses knowledge of profit and loss statements and key financial metrics to identify trends and set goals.

• Analyzes and communicates key performance indicators to drive business results.

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