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Member Service Representative

2 months ago

Albuquerque, New Mexico, United States Kirtland Federal Credit Union Full time
Member Service Specialist Job Description

Kirtland Federal Credit Union is seeking a highly skilled Member Service Specialist to join our team. As a Member Service Specialist, you will be responsible for providing exceptional member service, answering member inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide member service via telephone, email, and fax
  • Support the credit union's mission, vision, and service standards
  • Identify and provide appropriate deposit and loan product support
  • Assist members with online banking, bill payment, and web-based applications
  • Process transactions with accuracy and deliver in a courteous timely manner
Requirements:
  • Associate degree in business or related field preferred
  • One to three years of call center experience or banking experience in Teller Operations or Lending Platform preferred
  • Strong interpersonal skills with the ability to work well with members and other employees
  • Strong problem resolution skills
  • Strong multi-tasking abilities
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and dynamic work environment

Kirtland Federal Credit Union is an equal opportunity employer. We are committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.