Lending Consultant

4 weeks ago


Albuquerque, New Mexico, United States Nusenda Full time
Job Summary

Nusenda Credit Union is committed to delivering exceptional member service and creating a positive work environment. We strive to make a meaningful difference in the lives of our members and the communities we serve, helping them achieve their financial goals. Our culture values diversity, equity, and inclusion.

We offer a competitive benefits package, including health and wellness options, 401(k) matching contributions, professional development opportunities, and tuition assistance. We're seeking a Lending Consultant - Member Service Representative III to provide excellent service to members and potential members in a contact center environment.

Key Responsibilities:

  • Assist members with financial needs through a consultative approach.
  • Identify and educate members on value-added products and services to meet individual needs.
  • Open and close accounts/memberships, consumer loans (excluding home equity loan products).
  • Answer questions about products and services.
  • Conduct basic transactions and problem resolution.
  • Effectively process and support online lending applications and membership needs through virtual delivery channels.

Requirements:

  • Three to five years of similar or related experience.
  • Equivalent to a High School diploma.

Key Skills and Experience:

  • Specific experience in financial services with one to three years of accounts, specialty products, and lending.
  • Knowledge of Contact Center platforms.
  • Ability to handle multiple responsibilities, meet deadlines, deal with sensitive information, and handle problem resolution.
  • Effective communication with customers via chat, phone, and email.
  • Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
  • Knowledgeable in Microsoft Office and all internal systems.
  • Expertise within Meridianlink, Qualifile, and XP2 navigation is required.
  • Ability to adapt quickly to change and proactively communicate.

Nusenda Credit Union is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.



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