Member Service Representative
2 weeks ago
We are seeking a highly skilled Member Service Specialist to join our team at Kirtland Federal Credit Union. As a key member of our Member Contact Center, you will be responsible for providing exceptional member service, answering inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities- Provide top-notch member service via phone, email, and fax, ensuring a positive experience for our members.
- Support the credit union's mission, vision, and service standards by delivering exceptional internal and external member service.
- Identify and provide appropriate deposit and loan product support to meet member needs.
- Assist with onboarding and cross-selling opportunities for new members.
- Process transactions with accuracy and deliver in a courteous and timely manner.
- Associate degree in business or related field preferred.
- One to three years of call center experience or banking experience in Teller Operations or Lending Platform preferred.
- Strong interpersonal skills with the ability to work well with members and other employees.
- Strong problem resolution skills and ability to work in a fast-paced environment.
- Proficient in Microsoft Office.
- Competitive salary and benefits package.
- Generous Paid Time Off (PTO) package.
- Tuition Reimbursement for College Degrees.
- Employee Clothing Advance.
- Employee Assistance Program.
- Short- and Long-Term Disability.
- Travel Assistance.
Kirtland Federal Credit Union is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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Member Service Representative
2 weeks ago
Albuquerque, New Mexico, United States Kirtland Credit Union Full timeJob Title: Member Service SpecialistWe are seeking a highly skilled and customer-focused Member Service Specialist to join our team at Kirtland Credit Union. As a key member of our Member Contact Center, you will be responsible for providing exceptional service to our members, answering their inquiries, and resolving their issues in a timely and professional...
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Member Service Representative
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Albuquerque, New Mexico, United States Kirtland Federal Credit Union Full timeJob Title: Member Service SpecialistKirtland Federal Credit Union is seeking a highly skilled and customer-focused Member Service Specialist to join our team. As a Member Service Specialist, you will be responsible for providing exceptional service to our members, answering their inquiries, and resolving their issues in a timely and professional manner.Key...
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Albuquerque, New Mexico, United States Kirtland Federal Credit Union Full timeJob SummaryWe are seeking a highly skilled Member Service Specialist to join our team at Kirtland Federal Credit Union. As a key member of our Member Contact Center, you will be responsible for providing exceptional customer service to our members via phone, email, and fax.Key Responsibilities:Answer member inquiries and provide quality serviceSupport the...
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