Member Service Representative

2 weeks ago


Albuquerque, New Mexico, United States Kirtland Federal Credit Union Full time
Job Summary

We are seeking a highly skilled Member Service Specialist to join our team at Kirtland Federal Credit Union. As a key member of our Member Contact Center, you will be responsible for providing exceptional member service, answering inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide top-notch member service via phone, email, and fax, ensuring a positive experience for our members.
  • Support the credit union's mission, vision, and service standards by delivering exceptional internal and external member service.
  • Identify and provide appropriate deposit and loan product support to meet member needs.
  • Assist with onboarding and cross-selling opportunities for new members.
  • Process transactions with accuracy and deliver in a courteous and timely manner.
Requirements
  • Associate degree in business or related field preferred.
  • One to three years of call center experience or banking experience in Teller Operations or Lending Platform preferred.
  • Strong interpersonal skills with the ability to work well with members and other employees.
  • Strong problem resolution skills and ability to work in a fast-paced environment.
  • Proficient in Microsoft Office.
What We Offer
  • Competitive salary and benefits package.
  • Generous Paid Time Off (PTO) package.
  • Tuition Reimbursement for College Degrees.
  • Employee Clothing Advance.
  • Employee Assistance Program.
  • Short- and Long-Term Disability.
  • Travel Assistance.

Kirtland Federal Credit Union is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.



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