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Bilingual Collections Specialist

2 months ago

Des Moines, Iowa, United States Globe Acceptance Full time
About Globe Acceptance

Globe Acceptance, Inc., a Bernau Capital Partners company, is a dynamic and growing organization specializing in purchasing and servicing sub-prime automobile installment sales contracts.

Job Summary

We are seeking a highly motivated Bilingual Collections Specialist to join our team. The ideal candidate will be responsible for reviewing accounts to determine the best approach to clients and executing plans to maximize revenue.

Key Responsibilities
  • Perform collection calls and/or correspondence in a fast-paced goal-oriented collections department.
  • Provide customer service regarding collection issues, process customer payments, and resolve client discrepancies and short payments.
  • Accountable for monitoring, maintaining, and reducing delinquency for assigned accounts.
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
  • Provide excellent and considerate customer service to clients.
Requirements
  • Must be Bilingual - Spanish/English.
  • Excellent customer service.
  • Strong attention to detail and goal-oriented.
  • Excellent written and verbal communication.
  • Ability to prioritize and manage multiple responsibilities.
  • Accounts Receivable knowledge/experience a plus.
What We Offer
  • Competitive compensation including base plus incentive.
  • Complete benefits package.
  • Paid time off including vacation and holidays.
  • Ongoing training and development.

Globe Acceptance is an Equal Opportunity Employer.