Collections Specialist

4 days ago


Flagstaff, Arizona, United States City of Flagstaff, AZ Full time
Job Title: Collections Specialist

Join the City of Flagstaff team as a Collections Specialist, responsible for maintaining and updating patron accounts at the Library and the City. Under the supervision of the Circulation Library Supervisor, you will assist with supervising, training, and scheduling staff, and act as the Circulation Library Supervisor in their absence.

Key Responsibilities:
  • Supervise and train staff in circulation department procedures
  • Maintain and update patron accounts, including billing and collection efforts
  • Assist with supervising and scheduling staff in the circulation department
  • Act as the Circulation Library Supervisor in their absence
  • Perform basic collection methods, including making phone calls to customers and sending letters
  • Provide excellent customer service to internal and external customers
Requirements:
  • Associates degree or two years of library experience
  • Two years of progressively responsible library experience
  • One year of computer experience, including library circulation systems and Microsoft Office products
  • Ability to work some evenings and weekends as assigned
  • Valid Arizona driver's license
Benefits:

The City of Flagstaff offers a comprehensive benefits package, including medical, prescription, dental, vision, life insurance, and short and long term disability options. Employees are also members of the Arizona State Retirement System (ASRS), Public Safety Personnel Retirement System (PSPRS), or the Elected Officials Retirement Plan (EORP) based on eligibility requirements.

Additional benefits include annual vacation, 13 paid holidays, paid Parental Leave, an offsite health clinic, Employee Assistance Program, wellness program and incentives, First-Time Homebuyer Assistance Program, Tuition Assistance Program, and more.



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