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Student Development Administrative Specialist II
2 months ago
We are seeking a highly skilled and organized Administrative Specialist to join our Student Development team at Coconino Community College. As a key member of our team, you will provide exceptional customer service, administrative support, and coordination of various student services programs.
Key Responsibilities- Deliver exceptional customer service and create a welcoming environment at the Student Development Center for students, parents, faculty, and staff.
- Assess student needs and provide timely referrals to appropriate departments across the college.
- Manage incoming phone calls, respond to department emails, and direct inquiries to the relevant staff members.
- Maintain accurate records of daily interactions for reporting and analysis.
- Provide clear and accurate information to visitors, students, faculty, and community members, both in person and over the phone, while ensuring sensitive and confidential information is handled professionally.
- Partner with Student Life and Engagement to train and supervise student workers and ambassadors at the welcome desk, focusing on customer service skills and the management of sensitive information.
- Provide comprehensive administrative support to the Dean of Student Development by managing the Dean's calendar and coordinating all appointments and meetings.
- Oversee and track departmental budget and expenses, including purchasing card transactions.
- Coordinate the Dean's travel arrangements and process travel requests and claims.
- Draft, prepare, proofread, and finalize various documents such as forms, letters, meeting minutes, agendas, memos, and other correspondence.
- Maintain accurate records in the Banner system for department services, including data collection, record maintenance, and data entry.
- Assist with the coordination and execution of department meetings.
- Support cross-departmental communication by facilitating the flow of information between departments and ensuring timely follow-up on pending items.
- Help with the preparation and dissemination of departmental communications, newsletters, and informational materials.
- Assist with special assignments and projects across multiple departments, adapting to varying needs and priorities as directed by the Dean.
- Associates degree and two years directly related experience; four years directly related experience; or any combination of education and experience sufficient to successfully perform the essential functions of the job and/or as approved by the Human Resources Department.
- Recent experience in a community college setting or other post-secondary setting.
- Banner and Microsoft experience.
- Experience working with diverse populations.
We offer a comprehensive benefits package, including Arizona State Retirement System, cafeteria benefit allowance, medical, wellness program and clinic, dental, vision, life insurance, voluntary short-term disability, and CCC tuition reimbursement. Additionally, we provide an extremely generous Paid Time Off allotment with accrued vacation and sick hours, including 21 holidays.
