Dedicated Customer Experience Coordinator

4 days ago


Sterling Heights, Michigan, United States MG Moving Services Full time

We are seeking a skilled Senior Residential Relocation Coordinator to join our team at MG Moving Services. This is an exciting opportunity for someone with a passion for delivering exceptional customer experiences.

About the Role

As a key member of our relocation team, you will be responsible for providing top-notch support to our clients throughout their relocation journey. Your primary goal will be to ensure seamless coordination and execution of relocation services, guaranteeing that every client receives personalized attention and care.

Your expertise will be essential in managing all aspects of customer communication, from initial inquiries to project completion. You will work closely with our sales team to address policy discrepancies, ensuring smooth project execution. Additionally, you will collaborate with external vendors to coordinate customer projects efficiently.

Key Responsibilities
  • Serve as the main point of contact for customers in Sterling, VA, guiding them through the entire relocation process.
  • Manage all customer communications starting from the initial sale transaction until project completion.
  • Oversee incoming phone calls and provide dedicated support to customers for their scheduled moves.
  • Ensure timely responses to customer inquiries via phone, email, and CRM text messages.
  • Clearly define expectations for customers and explore ways to enhance their relocation experience.
  • Offer on-the-day assistance and serve as a bridge between customers and the moving team.
  • Address and resolve any customer service issues that may arise with a focus on de-escalation.
  • Familiarize yourself with the services, materials, additional charges, and restricted items for transportation provided by MG Moving.
Requirements
  • Minimum of 5 years of experience required in the role of a relocation coordinator.
  • High School diploma or equivalent is a mandatory qualification for this position.
  • Exceptional communication skills needed to inform, assist, and advise customers effectively.
  • Ability to collaborate with various vendors is crucial for successful project coordination.
  • Strong organizational skills are essential for efficient task management.
  • Effective problem-solving skills required for prompt issue resolution.
  • Demonstrating confidence, patience, politeness, tact, and diplomacy, especially in challenging situations, is important.
  • Must be able to multitask and excel in a fast-paced, self-directed environment with consistently high-quality outcomes.
Compensation and Benefits

We offer a competitive salary range of $48,000 - $58,000 yearly, depending on experience. Our comprehensive benefits package includes:

  • Weekly pay disbursements.
  • Comprehensive Health, Dental, and Vision coverage.
  • Company-provided life insurance.
  • Employee assistance program.
  • 401(k) plan with Employer Contribution.
  • Generous paid time off benefits.
About MG Moving Services

MG Moving Services is an award-winning company that values growth and development. We welcome individuals who share our passion for delivering exceptional customer experiences. Whether you have experience in the moving industry or not, we encourage you to apply for this exciting opportunity.



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