Customer Experience Supervisor
3 weeks ago
We are seeking a highly skilled Customer Experience Supervisor to join our team at UBREAKIFIX in Sterling Heights, MI.
In this role, you will be responsible for providing exceptional customer service and leading a team of technicians to deliver outstanding repair experiences.
You will also be responsible for managing daily store operations, including inventory management and staff scheduling.
This is an excellent opportunity to join a dynamic team and contribute to the overall success of our store. As a Customer Experience Supervisor at UBREAKIFIX, you will be empowered to make decisions and take ownership of your work.
Key Responsibilities:
- Manage daily store operations, including opening and closing procedures, inventory management, and staff scheduling.
- Provide leadership and guidance to your team to achieve sales targets and customer service goals.
- Conduct regular performance evaluations and provide feedback to employees to support their growth and development.
- Ensure compliance with company policies and procedures, as well as health and safety regulations.
Requirements:
- High school diploma or equivalent required.
- Proven ability to motivate and lead a team to achieve goals.
- Strong customer service skills with the ability to resolve issues effectively and professionally.
- Strong organizational and problem-solving skills.
- Excellent communication skills, both verbal and written.
Salary: $18 - $20 hourly.
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