Customer Experience Manager

3 days ago


Sterling Heights, Michigan, United States Burtons Grill & Bar Full time

We are looking for a skilled and charismatic Hospitality Team Lead to join our team at Burtons Grill & Bar. As a Hospitality Team Lead, you will be responsible for supervising front-of-house staff, managing customer interactions, and ensuring seamless service delivery. You will work closely with the management team to implement new initiatives and strategies, drive sales growth, and maintain high levels of customer satisfaction. This is an excellent opportunity to develop your leadership skills and take your career to the next level.

About the Job

This role involves overseeing the day-to-day operations of our restaurant, including managing staff, handling customer complaints, and maintaining a clean and welcoming environment. You will work closely with the kitchen team to ensure efficient service delivery and high-quality food presentation. If you have experience in the hospitality industry and are passionate about delivering outstanding customer experiences, we encourage you to apply.

What We Offer
  • An estimated annual salary of $60,000 - $75,000, based on experience
  • 50% off employee dining program
  • Health insurance and paid vacations available for all full-time employees
  • Hands-on development and career growth opportunities
  • Proud equal opportunity employer


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