Automotive Service Specialist
1 week ago
This position is full-time and focuses on providing exceptional automotive service.
Roles and Responsibilities
We are seeking skilled technicians for both lube center and main shop operations. A minimum of 2 years of relevant experience is preferred.
Essential Skills
• Ability to read and understand technical instructions and information.
• Maintain a professional appearance.
• Strong communication skills.
• Meet the company’s production and quality benchmarks.
Physical Demands
• Work primarily indoors in climate-controlled environments.
• Regularly required to sit, stand, and walk.
• Frequent bending, twisting, and stooping.
• Kneeling and squatting as needed.
• Lift and carry items over 50 lbs regularly.
• Reach and lift overhead consistently.
• Climb stairs as necessary.
• Engage in repetitive hand and finger movements.
• Perform pushing and pulling tasks regularly.
General Expectations
• Commit to ensuring customer satisfaction.
• Identify management, production, and quality needs through effective communication.
• Attend required company meetings.
• Implement a follow-up system for ongoing projects.
• Set personal performance objectives aligned with company productivity standards.
• Regularly review and assess actions to optimize time management.
• Stay informed about industry terminology and technological advancements.
• Understand and comply with relevant regulations.
• Follow directions from supervisors and adhere to workplace policies.
• Engage positively with colleagues to foster a supportive work environment.
• Maintain confidentiality and adhere to company policies.
• Be available for evening, weekend, and holiday shifts as required.
Job-Specific Responsibilities
• Aim for 100% productivity and strive to achieve it consistently.
• Use factory specifications as the standard for all repair and service tasks.
• Deliver outstanding customer service to both internal and external clients.
• Receive and execute service assignments efficiently.
• Complete repair work within designated timeframes.
• Submit parts requests promptly upon determining job requirements.
• Keep service management informed of any additional work or delays.
• Assist service writers in creating work orders and interacting with customers.
• Maintain a clean and organized workspace.
• Ensure all paperwork is accurately completed after each job.
• Stay current with technical qualifications through ongoing training.
• Ensure vehicles are returned cleaner than when received.
• Complete each job thoroughly to minimize the need for return repairs.
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