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Automotive Service Specialist

2 months ago

Tracy, California, United States Tracy Toyota Full time
Job Overview

This is a full-time role at Tracy Toyota.

We are seeking skilled technicians for both lube center and main shop positions. A minimum of 2 years of experience is preferred.


Key Responsibilities

• Ability to read and understand technical instructions and information.

• Maintain a professional appearance.

• Exhibit excellent communication skills.

• Meet the company's production and quality benchmarks.


Physical Demands

• Work primarily indoors in climate-controlled environments.

• Regularly engage in sitting, standing, and walking.

• Perform bending, twisting, and stooping frequently.

• Kneel and squat as necessary.

• Lift items over 50 lbs regularly.

• Reach and lift overhead as required.

• Climb stairs as needed.

• Engage in repetitive hand and finger movements consistently.

• Grasp and manipulate tools and equipment regularly.

• Push and pull objects as part of daily tasks.


Expectations

General Responsibilities

• Commit to ensuring customer satisfaction.

• Identify management, production, and quality needs through effective communication.

• Attend required company meetings.

• Maintain a follow-up system to ensure project completion.

• Set personal performance goals aligned with company productivity standards.

• Regularly review and analyze work actions to improve time management and planning.

• Stay informed about industry terminology and technological advancements.

• Understand and comply with federal, state, and local regulations governing the business.

• Follow lawful directives from supervisors.

• Adhere to workplace rules and procedures.

• Participate in performance evaluations.

• Foster positive interactions with colleagues to enhance workplace morale.

• Uphold confidentiality and non-disclosure agreements.

• Be available for evening, weekend, and holiday shifts as required.


Job-Specific Responsibilities

• Aim for 100% productivity and strive to maintain that level.

• Use factory specifications as the standard for all repair and service tasks.

• Deliver exceptional customer service to all clients, ensuring reliable vehicle maintenance.

• Receive assignments from service writers or managers.

• Complete repair work within designated timeframes. Set goals and enhance skill efficiency.

• Submit parts requests promptly once identified for specific jobs.

• Keep service writers or managers updated on any additional work or delays.

• Assist service writers as needed with work orders, test rides, and customer interactions to ensure satisfaction.

• Maintain a clean and organized work area.

• Ensure all paperwork is completed and filed post-job.

• Keep technical qualifications current through required training.

• Ensure vehicles are cleaner upon completion than when received.

• Conduct thorough and complete work to minimize return repairs. Address any follow-up work quickly and efficiently.

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