Service Desk Operations Manager
4 days ago
We are seeking a highly skilled and experienced Service Desk Manager to oversee and optimize the delivery of Service Desk operations.
The ideal candidate will have a strong background in IT service management, project management, and a commitment to continuous improvement.
Key Responsibilities:- Perform analysis of the IT environment to identify the appropriate sets of skills, training, and experience needed to support Service Desk operations.
- Provide engineering recommendations, install, operate, maintain, replace, and manage the Service Desk equipment needed to support operational requirements.
- Create and maintain a continuous improvement program that improves delivery for all services defined under Service Desk.
- Provide recommendations of functional and technical requirements for new Service Desk projects.
- Manage efforts using formal project management tools, IT Service Management methodologies, and standards.
- 15 years of relevant experience
- Bachelor's Degree in Information Systems or relevant field
- Project Management Professional (PMP)
- Agile and ITIL 4+ Foundation Certificate
- Technical, Project and Operation Management of service desk operations and Asset Management
- Experience managing a team responsible for addressing tickets in ServiceNow preferred
We are a growing company with a supportive and inclusive culture and many opportunities for professional development and growth. We have created a supportive, family-like work environment where contributions are recognized. Regular company updates and open lines of communication with leadership fosters collaboration within the company.
We are proud to include:
- Support to achieve professional certifications and degrees
- Leadership that is accessible to all employees
- Regular company updates including "Ed Talks" with the CEO
- Client networking social engagements
- Monthly team-building activities
- Supporting our community - including veterans
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
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